Printing is not that easy and you might need a couple of goes to get it right...
This is my third time ordering with Mixam, and unfortunately, it has not been a good experience. I was advised to change the size of my book from A4 to A5, but when I followed that suggestion, the printing and letter size turned out far too small. As a result, my books were printed incorrectly again.
I wish I had been warned about this issue before the order was processed, but instead the books were printed without any discussion. The final look of my order was only revealed when I received it in the mail, which is disappointing. Now I have to place yet another order to fix the problems, and it feels like there is no guarantee of what the book will look like until it arrives.
This has meant three wasted orders, and I am about to place a fourth with adjustments, still unsure of how it will turn out. I truly wish Mixam would take the time to communicate potential issues with customers before sending items to print. That kind of support would save time, money, and stress, and ensure customers feel confident in the final product.
Reply from mixam.com.au
Hi Yanci, Thank you for taking the time to share this with us, and we’re really sorry to hear how frustrating this has been. The size of a product is entirely your choice, as it needs to suit your artwork and the way you want your book to appear. Smaller text and fonts can look too small depending on the size selected, so it’s important to check the preview and proof carefully and make sure everything is clear and readable when viewed at 100%.
We don’t check the content of artwork or make changes to it, which is why you’re asked to confirm that you’ve reviewed and approved the files before placing the order. This allows you to ensure that the design, sizing, and text all look exactly as you intend.
We truly appreciate your feedback, and we’re sorry that this experience has caused you so much inconvenience.