This is my first year making exchanges and so far it is an eye-opening wondrous experience of being welcomed into peoples’ home - a much different experience than going to a hotel (which is also a lovely experience, just different!).  A true “home away from home” experience.  Thank you HE for this alternative.  I hope HE remains true to its vision. 

I bought a tree from you 2 years ago. The tree is fantastic. However this year after it was set up, the lights suddenly just went out. After troubleshooting I came to the conclusion it was a faulty plug. This came after countless calls to your customer service with no answer, and a WhatsApp message which you replied to after 20 hours, and gave me 3 minutes to respond after which you shut the message down, and I have had no communication from you since despite leaving messages and emails. I have since ordered a new plug from Amazon and the tree is lit up again, no thanks to you. Bearing in mind the tree was incredibly expensive I would have expected a customer experience to match. Whilst the tree is still fabulous, would I recommend you to friends? Based on my after care experience, I would have to sadly say no. And from a number of other after care reviews, I’m not the only one. I doubt this review will be published but I just wanted you to know my recent experience so hopefully it won’t happen to anyone else. Edited to add: they have just been in contact and sending a new plug! Which is great, just hope it arrives in time for Christmas! 

Our tour guide Gayle was absolutely phenomenal. She was very great at telling a story and the tour was both informative and intimate. It didn’t feel scripted at all. She knew every little detail (as I’m sure all the guides do) but she really told us like it was her own house. She had answers to every question and allowed plenty of time for us to look around and take our own pictures. I absolutely will be returning in my life and would love to stay the night next time or do the ghost hunt. Probably both. Highly recommend!!

We really loved our stay in this amazing cabin! Everything was perfect about it! I especially loved how each bedroom has a balcony and how the two queen bedrooms are equally nice with their own bathrooms and balconies. The basement had a complete kitchen and ping pong table with another great bedroom and a sofa bed. The kitchen was stocked with everything you need. They even had a coffee bar set up. The owners think of nice touches to make your stay more comfortable. I loved all the Christmas decorations in every room! We can’t wait to stay here again! The setting was beautiful and it had a fenced in backyard in case you have kids or pets.

Seamless experience, from check in to check out!
Unit was as advertised and very clean!

Takes the "hassle" out of many travel nightmares with stuff you have to take. Easy process and very affordable.

I am a VRBO host and did not receive an earned payout after a completed guest stay. According to VRBO’s stated payout policy, funds should be released shortly after check-in and deposited within several business days.

Despite waiting well beyond the expected timeframe and contacting host support multiple times, the payout has not been issued and no clear explanation has been provided—only generic responses about escalation or processing delays.

This is not a new-host issue, as I have received payouts from previous bookings. Delayed payouts create financial strain for hosts who rely on timely payments for property expenses.

I am still waiting for the release of the owed funds and a clear resolution.

Overall I think you get what you pay for. London is expensive, and the female-only capsule on the floor we used — at roughly £40 — felt reasonably priced given the location. While I find it unfortunate that women often have to pay more to feel safe, that’s a broader issue beyond this stay.

The capsule itself is comfortable for someone of average height. It includes coat hooks, three charging options, a dimmable light, an internal thumb-turn lock, and ventilation controls. A towel is provided for the shower facilities, and shower gel is supplied. There is also on-site luggage storage available for an additional cost.

Elena was extremely helpful in setting up my Lodgify account. She was patient, generous with her time and really took the pressure off by explaining everything clearly and at my pace. Elena made sure I knew exactly where to go for ongoing support. Thank you!

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