High quality products and reasonable shipping time. I love my spoons and fine tip tweezers, excited to use them at work! Highly recommend!

After reading all the reviews, i feel like this company may be a scam. Did not do enough research on the company before purchasing. Purchased 2 pots from the website with payment made in early dec 2025, still did not receive any tracking nb on shipment despite my enquiry. Tried to request for refund with no response from the company. 

I ordered from Media Markt around 3 weeks ago, with a delivery promise of 1 day. Well, I’m still waiting… Apparently my package got damaged in the delivery before it even arrived but they don’t care about giving the money back. I wrote them multiple times and they don’t try to solve this issue, the tracking link wasn’t updated for more than 2 weeks either, I think they absolutely don’t care about consumers. Save yourself some trouble and order from Coolblue instead. 

Not able to comment yet due to it being a Christmas present

Christopher was incredibly patient with my limited computer skills and was highly sensitive to our budget and the urgent timeline for our project. Most importantly, he maintained complete transparency with his pricing throughout the entire process.

Brought probe to use in my smoker that has a rotisserie. Works excellent. Customer service is excellent also. I had an issue with the probe and they explained what had happened and promptly sent me a replacement probe. I highly recommend this product.

I wish I looked at more reviews before ordering… Absolutely shocking quality after spending hours working on the customisations with a very glitchy we site. I wanted to get a family nesting doll set and the images online looked so great however when I received the product the quality was awful. I mean sharp wooden edges (not great for children!!!), broken dolls, unable to close, even the “custom box” that I was charged for $6 USD was so badly assembled and such cheap and thin material not comparable to the online photos. I was charged $54 USD for the nesting dolls set only!! For this price point I would expect premium quality and customer service. It’s impossible to get hold of anyone via their customer support section in their website. This is also a huge inconvenience given we a week from Christmas and this was a family gift. 

 Our old wall oven died. After some measuring I found I needed an oven that was 24" wide. Looking at several ovens online, I found this Empava 24WOA01 24" single wall oven and it did have a good rating and also had a good price! I ordered directly from the Empava website which got me an additional 5% discount and a full 4 year warranty. I also really like that this oven has three analog knobs: Temperature, Oven Function, and a Timer. I did NOT want some kind of all digital, WiFi equipped, touch-screen, overly-complicated oven. Another extra good thing about this oven is it is about 1/3 the price of a "name brand" oven!! And we also bought an extra rack for it - Which I recommend doing.
I placed my order and it got here a few days later. I opened the box and the oven appeared to be in perfect shape - Not a single dent or scratch! This was packaged very well. It also is a very nice looking appliance!!
After placing it on a table to look it over I discovered the first problem. When I closed the door, I could hear a glass rattling inside the door. NOT broken glass, but a pane of glass inside the door was loose. I looked in the manual and it showed how to remove the inner door glass which I did. The middle glass was completely loose. I was able to put it back where it belonged and got it securely held in place. I want to make clear I don't blame Empava for this. It was shipped 1/2 way across the country and I am sure it was a rough ride.
 The oven was installed and that is where we found the next problem - Which I do blame Empava for!! The oven works perfectly except for one thing: The convection fan in the oven rattles - One of the blades is hitting something in there as it turns. If this was test run at the factory, I don't know how they could have missed this.
 So here we are - It is all finished and installed and ready to go. What did we do?? We just ran it. After a while the rattling fan started to get quieter. I believe running it caused the fan to "self clearance" and it's getting quieter. And if it goes bad on me? Well I do have that 4 year warranty...
 We followed the instructions and before cooking anything we cranked the heat up for a 1/2 hour and then let it cool down. This is done to burn off any odors or residue from when it was made. After that, it's ready for cooking.
 And so far, the oven works great!! We love it!! If wasn't for the rattling convection fan - I would have given it 5 stars.

Vina is very helpful in helping me sorting out the delivery of the product which was very painful.

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