Never a unpleasant  experience with the trusted ratings.

Fast delivery with the 🍷 wines I love.

Very fast delivery with great wines to choose from

website is easy to use -- except for the address book. If I have 300 recipients, and the name is Will -- I can't hit "W" or page down, and there isn't an alphabet A-Z by last name anywhere... I have to scroll all the way down.  Would be so much easier to have a better way to find the recipient and place the order. 

I keep getting shipping charges included on my orders even though I have unlimited free shipping and the offer page says I have free shipping.  Then I email customer service and nobody ever responds.

I had to send out a bunch of different items to different people. Stephanie made the process so easy and streamlined. Everything went off perfectly..  

I’m always Very Happy with Preimer. I love there Champagne. Moët. And UPS does a Great Job Delivering it.

After several calls to end this club membership, I continue to receive bills and letters with threats of collections.  I WAS TOLD MONTHS AGO AND AGAIN TODAY, that the issue was cleared with billing and I have NO OUTSTANDING BALANCE.     That's sounds nice, but the billing continues.  Further, it should be known that I have paid all bills in full for all wines delivered.  The phone rep acknowledged that the billing issue had been already resolved.  However, she  refused to send me any type of written confirmation.  Further, her supervisor Natasha refused to speak with me.  Despite my efforts to end this foolishness calmly, I'm forced to respond in the only way that POOR CUSTOMER SERVICE can be handled....and that's with a negative review.   YOU lost me as a customer.  I am currently a member of (2) other wine clubs (Naked Wines and laithwaites) without any issues.

I ordered champagne for an anniversary gift delivery. I realized too late that they had gone out of town and wouldn't be home to sign for the package. I contacted Frootbat customer service to delay delivery,  but it had already been shipped. To make things worse, the delivery company left the package in their NYC apartment building foyer without a signature! Luckily they got home and the package was still there - happy 13th anniversary!! Customer service was with me the whole way, glad all turned out well.

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