very helpful to organize a gift package for a family member with a nut allergy even though this is a nut forward company it was much appreciated 

The chocolates are incredibly overpriced. While the box looks nice, the chocolates are sickly sweet and flavourless and the chocolate itself has an unpleasant oily texture. Definitely not worth the money.

Superb communication and genuine customer assistance.

I always receive the best, most considerate customer service! And the products are always on point!! 

The quality of the chocolates and service is second to none. I had a minor issue with my order and the feedback was well received and the result was above and beyond. The communication while you’re waiting on your order is great as well. We love this product and will be ordering again and again

I have repeatedly tried to have Harry and David fulfill all my purchases and correct wrong deliveries for 2025 gifs   I have wasted hours for days and not one individual is capable of finding the correct orders or finding my gift list but each is eager to sell me a gift to send to replace those I have paid for. It’s like  to a door and these are live people. 
They must have been trained to annoy the customers to deter the resolution. 
My gifts have been delivered to wrong addresses and one cake was delivered with no icing. Items I would never send are being sent. 
I am not going to allow this service to dampen the Christmas of the older friends who look forward to their favorite treat. My former teacher who is now 90 years old and enabled me to change my life in high school told my former student in. Church this past Sunday she did not understand why I would send the cake with no icing. I am so sad she had to open that box. Harry and David could not find my order for the ham I send her every year and I was forced to buy another.  I plan to contact the BBB in the morning. 
What is happening to responsibility and accountability in our Country. 
I have lived that for 80 years and I will never allow any company to fall short of their responsibility and accountability. We all must stand together and hold Harry and David accountable 

I bought some chocolates while in their store in Bratislava. Once home, I tasted them to find they were bloomed and tasted weird. I checked the expiry date, and they had expired in January 2023. I bought them 3 days ago. I could not return to the store as I was no longer in the country. I contacted their online customer service and was refused any help as they online deal with complaints from France. This is terrible customer service and terrible that they allowed one of their stores to sell chocolate that is so out of date.

The first time I tried the products from this bakery was when I decided to sample some brownies and a couple of mini cupcakes for a homemade tea party. I want to say right away that the appearance is pleasing. Each product is neatly packaged, and the eye is happy when you pick up the box. Brownies are dense, moist, but not wet, the smell of chocolate is rich, but not pungent. The first impression was great, I even took a picture on my phone to show my friends how beautiful the packaging and the desserts themselves look. It tastes good too. The chocolate feels natural, not too sweet, the sweetness is pleasant, not cloying, the dough is soft, and the top crust is slightly crispy. This is the kind of brownie I love. In mini-cupcakes, the dough is airy, but not dry, and the filling is evenly distributed, which is sometimes rare in confectionery. I tried several flavors: classic chocolate, nutty and with pieces of caramel. I liked everything, especially the nutty one. The service is also pleasant. I ordered through the website, everything is simple and convenient. The confirmation came quickly, and the delivery was also on time. The courier was polite, he brought the box carefully, without damage. True, once the packaging was slightly wrinkled in the corners, but this is a small thing. Overall, the impression of the service is positive, there were no problems with communication or order clarification.

I placed a order on 11/15/2025 , and l received a tracking number days later, a week went by and no order , 2 weeks no order l kept emailing them about my order and only responds was its coming. On 12/14/2025 l received a email stating your package has been delivered.  NO IT HASN'T
 I DID NOT RECEIVE MY ORDER. The reply was take it up with the post office..my post office don't run at 6:30 pm plus I  been looking at the camera on the monitor. I would not recommend ordering from this company they will take your money and say your order has been delivered!!!!!!l ordered this candy for the kids shelter for Christmas now l can't give them anything....
Update to your reply  l ordered from your site. I have emails from candy warehouse your company.  This company is A scam 

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