Wow, I never have had customer service this great before and thanks for my one time courtesy you are the best.

This is my first Kings smith walking pad when it first arrived i had couple questions i hit up customer service they were prompt very helpful the lady who helped me Becky was amazing very knowledgeable and helpful i love my kings smith walking pad x21 this thing rules!  i give it a 5 star 

I've ordered multiple times from the website - using  different (valid and working credit cards - amex and visa) - all orders cancelled days after I placed the orders successfully. No message explaining or anything from an actual human. Horrible experience.

Energy of the educator and structure of the class.

Email response was quick and answered all questions I had

Great support experience — fast, clear and genuinely helpful.
The team handled everything smoothly, communicated transparently and went the extra mile to make sure everything was sorted. Really appreciate the professionalism and care.

— Edvin


I recommended Plunge to hundreds of people who became customers.  I LOVED using my Plunge until the power adapter for the pump stopped working.  For months I tried to get the company to honor its extended warranty.  Rather than replacing the power adapter (which I had to independently source from China), they sent a replacement pump that required so much technical equipment and expertise that it was non-viable.  Further, as a person with impaired hand function, it was an offense to suggest that I could replumb the entire tub.  This company's replacement part and service profile is objectively the WORST I've seen.

Ordered items which were in stock and still have not received items. Contacted support multiple times with no resolution. Will never order from here again.

I am very happy to ising this website  I'm this is my best ever time 

Purchased the lifting straps with the metal hook… not losing my grip has increased the weight I can lift tremendous I have pain in both wrists from a previous injury and these straps have been a godsend.   

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