Fruit is great, the service is great, the price is reasonable. I am very happy with it all.

New to Azure… first delivery. I was more than impressed. All ordered items were packaged well. All items were as described. The delivery truck was timely. The unloading of the delivery truck was very organized by the coordinator and very quickly!  I will definitely purchase more products from Azure. 

Customer service is good.

The packaging lately is not good.
I would take meats out to thaw.
A few days later I discover they are punctured somehow and the meat gets spoiled. We've had to throw out the meat.
It has happened several times.

We have bought meat and chicken from Costco and other stores. Their packaging is not punctured. And the meats don't get spoiled.

We do appreciate and are grateful that Good Ranchers sends us replacements when I let them know about the issues.

This issue needs to be rectified a.s.a.p.

This is our last order with Asda!!! It was a Christmas order and a lot of the items werent available, this is a regular occurence and we are tired of it. . We have never had any problems with any of the delivery drivers...Ann English

Wildgrain's customer support is best in class!  They are super helpful with making changes in the order or frequency of deliveries. 

I am still waiting on an order I placed as a Xmas gift on Nov. 28th. The first order was supposed to be delivered on Dec. 3rd but OS said it was “lost”. It obviously never shipped so OS replaced it. The second order still has not shipped and according to UPS they have not even picked it up yet. It was supposed to ship out yesterday and I am supposed to receive it tomorrow. Again as if this morning UPS hasn’t even picked it up yet. It won’t go from Omaha to Florida in one day that’s for sure. I have no idea why shipping one box of meat is such a problem. This is the third year in a row our family has ordered from them and it will be my last. No one knows where the box is or why it hasn’t shipped. Terrible business!

I have returned product unopened as requested for full refund.  The company has received the return yet I have not received and refund. I've left several messages via website. No response 
I find it unprofessional and disrespectful to your customers. 

I wish my experiences were isolated to one time but I had had such frustrating situations almost every time it’s something. They have a chat option so you can communicate with your shopper about specifics with shopping or regarding delivery an it’s hit or miss whether they read and respond. I had had avocados delivered rotten. My apartments are weird and my main address is like three diff buildings all not connected internally so as soon as they start driving here I will message them and let them know it takes them to the wrong building and not only do I give detailed directions I include a pic and every time the shopper still is messaging me from the wrong buildings asking where I am. I had one girl just leave my groceries in the wrong building because she was too lazy to read my messages and another say that the meat my man ingredient was out of stock jus for me to have to get in my car and drive to the store the same night myself and not only was it in stock they had many Packages and yes like other people say customer service is a joke and think things like that aren’t big deals and credit you next to nothing. And as of late 9/10 shoppers only speak Spanish!!! I don’t judge all languages need jobs but if Instacart isn’t going to implement some tool in app to translate then the shoppers need to be bilingual because if I don’t have time to shop myself I sure as hell don’t have time to be translating what they are saying back and forth having to write out what I’m saying in Spanish then go check what they said it’s jus very frustrating!!!! My car was stolen so unfortunately I have to shop this way from time to time and it’s always a headache

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