Had tracking issues but was helped after reaching out.

Still no shipment after promised delivery window — no replies

I placed an order on December 3rd for a pair of skates, with an estimated delivery window of December 8–13. As of today, my order still hasn’t shipped, and I have not received any updates or tracking information.

I contacted Bauer support several times and only received one generic answer. Since then, my follow-up emails have not been acknowledged. This is disappointing, especially during the holiday season when timely delivery matters.

I understand it’s a busy period, but customers should not be left without any information. I would simply like to know if my order will ship soon or if I should cancel and buy elsewhere before Christmas.

I’ve always trusted Bauer products, but this online shopping experience has been frustrating. I hope the company improves communication and transparency with customers.

Order number: CA212589

Perfect .. i living in Ireland and i am Slovák .. i ordder 3 hats and one hoodie .. top quality and delivery perfect .. i want give pictures but not place  for pictures

Great job and high quality hockey jerseys. 

SurplusHockeyGear has a great variety of hockey equipment at good prices. My order arrived quickly and in excellent condition. Shopping was easy and hassle-free.

Garbage website, lists things as in stock but may not be, screws up shipping addresses, doesn't tell you things are on back order will have you waiting weeks. Do not recommend

Avoid. Awful customer service, no
responsibility for issues and weak security features that will leave you open to fraud. Proceed with caution and read the small print in any contract and record all phone conversations. 

I purchased hockey equipment for a long time and spend quite some money with them.
Recently four hockey sticks for USD369.- each.
The first stick snapped during the first use (warmup)
So I did my first warranty claim.
And guess what, I received an automated responce to contact the equipment manufacturer.
I recommend strongly not purchasing from Hockey Monkey. Especially hockey sticks, which break faster than you will be able to replace them on your own expense and trouble

You sold me a fake although I was led to believe I was buying my grandson a genuine Chelsea shirt. The Nike tick on the front is peeling off.  So is the Chelsea badge.
I have since discovered the label inside and washing instructions are all in Chinese.

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