So in general up until now, I mostly had positive experiences with the Secretlab support. For example, they quickly sent me a replacement for a defective part on one of their chairs.

But when it comes to returns, the practices of this company are customer-hostile.

First, the support form on the Secretlab website simply DOES NOT WORK! You CAN'T send it, the "Send" button simply does nothing. I have told support about this, and two weeks later it still didn't work.

At the same time, support makes it very difficult to actually return a product. You have to write multiple e-mails, confirming you REALLY want to return an item, then they forward this to "a different team" or something like that, and each time you have to wait a day or more for them to answer. Then you have to fill out a form where you have to AGAIN specify what exactly you want to return, even though you already told them via e-mail.

So while I did have positive experiences with Secretlab support in the past, the fact that their return processes are so cumbersome and they apparently have no interest in fixing basic functions of their own website, I only rate this "1 star".

Such a lovely idea, used your company before and was very pleased with your service.  My cousin in Australia was thrilled x

I bought a tree from you 2 years ago. The tree is fantastic. However this year after it was set up, the lights suddenly just went out. After troubleshooting I came to the conclusion it was a faulty plug. This came after countless calls to your customer service with no answer, and a WhatsApp message which you replied to after 20 hours, and gave me 3 minutes to respond after which you shut the message down, and I have had no communication from you since despite leaving messages and emails. I have since ordered a new plug from Amazon and the tree is lit up again, no thanks to you. Bearing in mind the tree was incredibly expensive I would have expected a customer experience to match. Whilst the tree is still fabulous, would I recommend you to friends? Based on my after care experience, I would have to sadly say no. And from a number of other after care reviews, I’m not the only one. I doubt this review will be published but I just wanted you to know my recent experience so hopefully it won’t happen to anyone else. Edited to add: they have just been in contact and sending a new plug! Which is great, just hope it arrives in time for Christmas! 

This is my second time ordering.  My plants always arrive in excellent condition. They're beautiful, easy to take care of and look great in my house.   

I have contacted google so many times regarding this website IT A SCAM! and im fed up of receiving bad review daily regarding this website!

we are in flowersbyevas in UK co.uk

and they are 
flowersbyeva usa .com(scammers)

people are ordering FUNERAL FLOWERS and they are not arriving and them USA customer think it us when it not please take own there website before it cripples my family run bussiness of 70 years im begging someone to help me take this down!

kindest regards

sammy buckle 

Paw paws arrive quickly and in great shape. Planted within a few hours of receiving. 

Filters were delivered quickly and well packaged. 

Delivered on time and packed to prevent damage in shipping .  Stylish and finished off my living room . 
This is the 3rd item I have purchased from this company - yes you have to wait weeks for delivery but worth the wait . 

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