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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's exceptional service, highlighting the expertise and efficiency of the staff. Consumers appreciate the prompt response times and the team's ability to provide effective solutions. People feel supported and valued, emphasizing the positive impact on their overall satisfaction. The excellent customer service and support are frequently mentioned as defining qualities. Reviewers highlight the user-friendliness and comprehensive nature of the website. The reliability and stability of the service are also recurring themes, with many consumers expressing long-term satisfaction and loyalty.

Based on these reviews

Rated 5 out of 5 stars
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Wonderful service, fabulous value. I am generally a tough reviewer. 5 star reviews should mean something and if we give too many, we can't recognize the truly outstanding ones -- like ICDSOFT! I... See more

Rated 5 out of 5 stars
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I’ve been a reseller with ICDSoft for over 10 years, and in all this time I have never experienced any downtime or issues. This is not a promotion or an advertisement. this is my real experience.... See more

Rated 5 out of 5 stars
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This year marks 20 years with ICDSoft and their services just gets better with age. They make it easy to navigate their systems, always upgrading their services leading the industry, and the customer... See more

Rated 5 out of 5 stars
Invited

A reliable host, good at keeping up with customer needs (like the latest anti-spam email technology) but offers enough flexibility in supporting old versions of server side software to keep old websit... See more

Rated 5 out of 5 stars
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I have been with ICDSoft.com since I started my business in 2002 and I host hundreds of my clients' websites with ICDSoft.com. The support team is fast and smart and always answers whatever query I ha... See more

Rated 5 out of 5 stars
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Absolutely impeccable support. I'm a client of ICDSoft for probably more than 20 years and their support hasn't been anything less than stellar - a solution for all your hosting problems in mere minut... See more

Rated 5 out of 5 stars
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Since 2001, I have had only great experiences with my own websites and many of my clients' websites too. I don't need to contact support often, but am so happy at how they are always friendly, attent... See more

Rated 5 out of 5 stars

Yet again, I barely have time to walk away from the computer to get a drink and there's an answer to my question. SureSupport from ICDSoft is the best customer service I have encountered in 65 years... See more

Rated 5 out of 5 stars
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This is truly the best support system I've ever used and the main reason I host my projects with them. It's the perfect marriage of high-quality infrastructure with an extremely qualified team. Thank... See more

Rated 5 out of 5 stars
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I have been using ICDSoft Services for numerous clients and my own websites for over 20 years and they have delivered nothing less than exceptional service and assistance! I would highly recommend the... See more

Rated 4 out of 5 stars
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Got the right answer. 4 instead of 5 stars because support told me exactly what to do but did not point out where I had originally made my mistake. So, starting over carefully without making the same... See more

Rated 5 out of 5 stars

Customeer support is one of the defining assets that any comany can truly "own". In this, ICDSoft excells. I've farely needed to wait ore than a few minutes before any support ticket is taken by som... See more

Rated 5 out of 5 stars

I have been with these guys for over 20 years using various services. I have never before experienced the UNMATCHED support ICDSoft provides. In this entire 20 years, I have always recieved nearly rea... See more

Rated 5 out of 5 stars

I've had my business website with this company since 2012 and they are an EXCELLENT company. Anytime I've had to contact customer service, they respond within minutes. I am totally not tec savvy at al... See more

Rated 5 out of 5 stars
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Using them for well over a decade and they've remained the total package for webhosting. Great comprehensive service, easy to use, no bulky or maze-like backend, no over-charging for basic hosting nee... See more

Rated 5 out of 5 stars
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Our website was hacked. I don't have advance experience with WordPress except building pages so trying to get the website up and running was overwhelming. So today around 2:10PM I contacted ICDSoft ov... See more

Rated 5 out of 5 stars
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I've been using ICDSoft for my business projects for many years. What impresses me most is the efficiency of their responses and the solutions they provide without delay. The hosting environment is de... See more

Rated 5 out of 5 stars

I own a computer repair facility. Fixing computers does NOT mean we know everything about programming and the inner workings of domain providers. As such, my email box was full and I couldn't figu... See more

Rated 5 out of 5 stars
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I've used ICDSoft for several years now and have been very happy with them. The system works smoothly and relaibly, it is very good value and the online help is excellent, with replies to support quer... See more

Rated 5 out of 5 stars
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I thought web hosting was simply that -- hosting a website. But in the 15 plus years I've been with ICDSoft they've helped me with Everything. They're now helping me resolve issues caused by a data br... See more

Rated 5 out of 5 stars
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I have been using ICDSoft for over 15 years, and I cannot say enough about how great the experience has been. They are by far the most reliable service I have ever used when it comes to support respon... See more

Rated 5 out of 5 stars
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Ive used ICDSoft for over 15 years now and they are remarkable. Their support is top notch and they just know their stuff. Ive used other hosting providers and they no one comes close when it comes to... See more

Rated 5 out of 5 stars
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The BEST for your web hosting needs. Technical support is almost an instant response (in seconds, not hours, days, weeks, never as some providers). If you want a professional provider this is the... See more

Rated 5 out of 5 stars

Best webhost on the planet bar none. I've been running websites for over 20 years. Best value, very responsive tech support. A control panel that permits a very hands on approach. I'll never use anoth... See more

Rated 5 out of 5 stars

I've been with ICDSoft since February 2004. The support is absolutely the best in the industry and I came from the web development world, so I've worked with a lot of hosting companies through the ye... See more

Rated 5 out of 5 stars
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SureSupport ALWAYS provide the correct solution for any type of situation or problem that may arise with a website. It doesn't matter if it is a very small problem or a big and complicated problem,... See more

Rated 5 out of 5 stars
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The fact that you are willing to help us fix a problem that the most worthless pile of garbage company Microcrap does an unplanned update and it resets the values in the outlook outgoing server. It i... See more

Rated 5 out of 5 stars
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I have been using ICDSOFT since at least 2010 maybe further back. I have never waited more than 30 minutes for answer and they are always successful in helping me. Outstanding, one of the major reason... See more

Rated 5 out of 5 stars

I've been a customer of ICDsoft since 2012 when I first launched my website. While I'm generally capable, web tech is not something I ever achieved comfort with. But the support service at ICD, known... See more

Rated 5 out of 5 stars
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I've been using ICD Soft since 2002. I am a reseller and I can say that they have the absolute best customer support I have ever had. Fast, reliable, great people who always help out. I can't recommen... See more

Rated 5 out of 5 stars
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ICDSoft and SureSupport are always, and I mean always, the best. They don't quit until my issues are solved. I have 30 accounts and have been with them for 15 years. I have never had a bad experience... See more

Rated 5 out of 5 stars
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Simply the best hosting company on the planet. There are few comparisons. I have been using ICDSoft for many years and continue to be impressed by the quality of their service.

Rated 5 out of 5 stars
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SureSupport at icdSoft ISP is the best support service! They respond quickly to queries in very clear and helpful language. I have always been very satisfied with their response.

Rated 5 out of 5 stars
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I have never known a support team be so responsive. Tickets are taken in seconds and answered in minutes. I worked in IT for 30+ years and it is obvious from the answers the support team give they ar... See more

Rated 5 out of 5 stars

Beyond stellar service Every single support rep I've worked with has been amazing and thorough, walking me thru each issue step by step with patience and care. This is by far the most complete and... See more

Rated 5 out of 5 stars

I have been using ICDSoft for many years and have only had a few problems over those years, never a problem with the web hosting itself but my understanding of various things. These problems were ans... See more

Rated 5 out of 5 stars
Invited

As a customer since 2002, I can state without hesitation that ICDSoft is the best host I know. In the first years of my web design work, I had some not-so-pleasant experiences with two other hosts. F... See more

Rated 5 out of 5 stars
Invited

Hi Guys, I want to say that ICD support stands out as one of the best--freindly, fast, knowledgeable, helpful. Your service is one of the reasons I like ICD services. You have a big team, I imagine... See more

Rated 5 out of 5 stars

ICDSoft — 5 stars! The best support for many years. The entire team and technicians are to be congratulated. I always recommend your professionalism. Thank you very much!

Rated 5 out of 5 stars

I’ve been a customer of ICDSoft for years. When I had trouble adding a mail supplier, their support stepped in and solved the problem right away. Truly excellent, responsive, and reliable service!

Rated 5 out of 5 stars

The support team knocked my socks off. The moment they received my query for help, I was notified that they were on it. In short order, they asked the pertinent questions to hone in on my problems and... See more

Rated 5 out of 5 stars
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Amazing! An incredible team in the support and billing department, and a level of service stability I haven’t experienced anywhere else! A fantastic partner for any business!

Rated 5 out of 5 stars

I've been using ICDSoft for hosting and it's been reliable so far. The service is stable and their support is responsive when I need help. Overall, a good experience.

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Company details

  1. #1 of 65 best companies in Web Hosting Company
  2. #9 of 246 best companies in Business to Business Service
  3. #1 of 27 best companies in DNS Provider
  4. #1 of 47 best companies in e-Commerce Solution Provider
  5. #1 of 22 best companies in Email Service Provider

About ICDSoft

Written by the company

We started all the way back in 2001 with the sole purpose of delivering exceptional services to our clients. No matter if you are just starting your online presence, or you are an experienced web veteran, we are here for you. Our clients are our biggest asset, so we take great care of them. To provide you with an exceptional service, we employ the best professionals, use the latest hardware, and all core systems are under our control. This gives us unmatched flexibility to cater to the specific needs of our clients. This is what makes ICDSoft a unique web hosting company, and we believe it is the best way to guarantee service quality and client satisfaction.

We manage our own servers at three data centers around the globe, and we help clients from over 140 countries with their online success.

Why ICDSoft?

Boost your website speed and elevate your confidence with our unique hosting environment, designed for optimal performance, security, and stability. Count on our team of highly experienced and motivated experts to always quickly assist you with any questions you may have. Look no further for a highly dependable and reliable partner for your hosting experience.

With each hosting account you get:

  • Extremely fast and secure hosting environment
  • 24/7 expert support by seasoned professionals
  • 100-day money-back guarantee
  • Increasing discounts for new orders AND renewals
  • Free professional email service
  • Free daily backups
  • Free SSL certificates
  • Free in-house control panel software
  • Free site migration from another host
  • Free social media backup service

Services

Web Hosting

Take advantage of our extremely fast and secure hosting environment to ensure your website's success.

WordPress Hosting

Experts agree that ICDSoft is a top-tier WordPress host thanks to our WordPress-tailored performance and in-house developed WordPress management tools.

Website Builder

Build your dream website without any web development knowledge.

Try ICDSoft risk-free with a 100-day money-back guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

674 reviews

5-star
4-star
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1-star


Rated 5 out of 5 stars
Invited

A reliable host

A reliable host, good at keeping up with customer needs (like the latest anti-spam email technology) but offers enough flexibility in supporting old versions of server side software to keep old websites online for decades. ICDSoft is my host of choice for their excellent customer support over many years. I think their backups and control panel are especially intuitive.

December 14, 2025
Rated 5 out of 5 stars
Invited

Wonderful service, great value

Wonderful service, fabulous value.

I am generally a tough reviewer. 5 star reviews should mean something and if we give too many, we can't recognize the truly outstanding ones -- like ICDSOFT!

I've used them for year. Their support is great and fast. They charge less than competitors but I've never felt I am giving up anything to use the. I once tried one of their competitors who was offering a special deal (and where I knew someone). I quickly reversed course and went back to ICDSOFT.

December 11, 2025
Rated 5 out of 5 stars
Invited

ICD Support (Surefire Support)

Hi Guys,

I want to say that ICD support stands out as one of the best--freindly, fast, knowledgeable, helpful. Your service is one of the reasons I like ICD services. You have a big team, I imagine, but the service level is consistant for as long as we have been using ICD, which is more than 10 years.

December 11, 2025
Rated 5 out of 5 stars
Invited

Reliable hosting with technical competence and timely support.

I've been using ICDSoft for my business projects for many years. What impresses me most is the efficiency of their responses and the solutions they provide without delay. The hosting environment is dependable and stable. It's really a combination of reliability and service that's unmatched and it's the reason I'd recommend them to others looking for robust hosting with excellent customer service.

November 30, 2025
Rated 5 out of 5 stars
Invited

Superb experience with ICDSoft

Ive used ICDSoft for over 15 years now and they are remarkable. Their support is top notch and they just know their stuff. Ive used other hosting providers and they no one comes close when it comes to support.

November 26, 2025
Rated 5 out of 5 stars
Invited

10+ Years and Still the Best — ICDSoft Deserves It

I’ve been a reseller with ICDSoft for over 10 years, and in all this time I have never experienced any downtime or issues. This is not a promotion or an advertisement. this is my real experience.

What truly sets ICDSoft apart is their support team. Their response time is incredibly fast, and not once in all these years have they ignored a support ticket or request. They consistently go above and beyond, even helping me with things that technically fall on my side to handle.

Reliability, stability, and exceptional customer support. that’s ICDSoft. After a decade of working with them, I can confidently say: more than thank you. I realy appreciate you.

November 25, 2025
Rated 5 out of 5 stars
Invited

As a customer since 2002

As a customer since 2002, I can state without hesitation that ICDSoft is the best host I know. In the first years of my web design work, I had some not-so-pleasant experiences with two other hosts.
Fortunately, I then discovered ICDSoft. Support is second-to-none. Most tickets are answered in less than an hour, and the Control Panel interface is constantly improving.

November 18, 2025
Rated 5 out of 5 stars
Invited

This year marks 20 years with ICDSoft…

This year marks 20 years with ICDSoft and their services just gets better with age. They make it easy to navigate their systems, always upgrading their services leading the industry, and the customer support is second to none. ICDSoft has been a great partner through two decades of our business. Thank you!

November 13, 2025
Rated 5 out of 5 stars
Invited

The fact that you are willing to help…

The fact that you are willing to help us fix a problem that the most worthless pile of garbage company Microcrap does an unplanned update and it resets the values in the outlook outgoing server. It is wonderful that you are willing to help us fix a problem caused by such a ruthless and corrupt company.

November 12, 2025

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