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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the exceptional quality of both the envelopes and the printing. Consumers appreciate the ease of the ordering process and the speed with which their orders are processed and delivered. People also value the extensive customization options available, allowing them to create the perfect envelope for their needs. The company's service is frequently commended, with reviewers noting the helpfulness and knowledge of the staff. Customers appreciate the personalized attention they receive and the prompt responses to their inquiries. Reviewers are particularly impressed with the company's ability to resolve issues quickly and efficiently, ensuring customer satisfaction. The delivery service is also praised for its speed and reliability.

Based on these reviews

Rated 5 out of 5 stars
Verified

I did a chat with Karen. She was extremely helpful and guided me through the process of placing an order. She also was able to find a higher resolution than the artwork I uploaded.

Company replied

Rated 5 out of 5 stars
Verified

For years and years, Letter Jacket has been the only vendor we use for envelopes. They are always quick to get back to us, the quality is spectacular, and the price is right.

Company replied

Rated 5 out of 5 stars
Verified

We had a problem with UPS leaving the boxes outside the door. We did not know there were two boxes, one was delivered on Saturday (office is closed) second on Monday. We actually paid UPS to hold th... See more

Company replied

Rated 5 out of 5 stars

I regularly place reprint orders with them and they never disappoint! The work is always professional, the prices are fair, and the customer care is top-notch. I'm so grateful to their fantastic team!... See more

Company replied

Rated 5 out of 5 stars
Verified

I was a bit hesitant on ordering through Letter Jacket as I have never ordered through them before nor have I ever heard of them. The envelopes turned out perfect. I did have a less than pleasant expe... See more

Company replied

Rated 5 out of 5 stars
Verified

They are very responsive when I email them to place an order. They make a custom envelope for our company and their turn around time is exceptional, and they deliver to our office. Carrie is great to... See more

Company replied

Rated 5 out of 5 stars

We are so happy with the custom letter jacket! The process was simple, and the final product is exactly what we ordered

Company replied

Rated 4 out of 5 stars
Verified

I can always depend on the quality and pricing of the product (custom envelopes) that we have ordered over the years. No complaints there. I do, however, wish they would go with a different delivery... See more

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Rated 5 out of 5 stars
Verified

Letter Jacket had the variety I was looking for. And extensive logo, colors, and font choices. So many that it took awhile to go through everything to create the envelope I wanted. Competitively pr... See more

Company replied

Rated 5 out of 5 stars
Verified

I asked for a discount, and they gave it to me. I had never designed a full-bleed envelope before, but they guided me through the process. The only downside was that the first batch of 1,500 envelop... See more

Company replied

Rated 5 out of 5 stars
Verified

We have used Letter Jacket for years as our sole source of envelopes. Their quality of product and service can’t be matched.

Company replied

Rated 5 out of 5 stars
Verified

Reordered Envelopes for our Church and the process went smooth as silk!!! Easy online editing for design and this gives us great control on the end product! Fast turn around time as well!!!

Company replied

Rated 5 out of 5 stars
Verified

This company provides exceptional service to us. When UPS failed to deliver our packages, the staff ensured our orders were delivered to an alternate location on the day we specified. Not many organi... See more

Company replied

Rated 5 out of 5 stars
Verified

Exactly what we ordered and good quality. I had to reach out to customer service with a question and was able to talk to someone immediately. We will definitely be using this company in the future!

Company replied

Rated 4 out of 5 stars
Verified

Easy re-order process. Disappointed with the quality of my first order. The envelopes were stuck together. Hopefully this next order will be better.

Company replied

Rated 5 out of 5 stars
Verified

Working with Carrie to design the church offering envelope was great! The personalized service she provided while walking me through the process was invaluable. We ended up with exactly what I was loo... See more

Company replied

Rated 5 out of 5 stars
Verified

At first, we ordered a small batch of envelopes just to try the company out. Honestly, we liked them so much we ordered another less than a month later. If your looking to get your logo put on an enve... See more

Company replied

Rated 5 out of 5 stars
Verified

The company we used in the past no longer offered the option to customize our offering envelopes. Finding your company was God sent! Thank you for letting us build what works for us and for shipping... See more

Company replied

Rated 5 out of 5 stars
Verified

So helpful, costumer service was great, they answered all my questions without any delay. My order came in time and printing was great! We will continue to use Letter Jacket for all our church envelo... See more

Company replied

Rated 4 out of 5 stars
Verified

The printing was great. However, we asked for blind shipping, yet when we open the boxes to check, there was inserts for your company indside. We are told that would not happen when we asked for bl... See more

Company replied

Rated 5 out of 5 stars
Verified

Letter Jacket was really great to communicate with. I loved that I could call to ask a question and got an actual person!! We received our product sooner than what was promised and the print quality... See more

Company replied

Rated 5 out of 5 stars
Verified

Reordering was very easy and our order arrived in record time! My only complaint is that since our first order, our church name has changed and I was told it could not be changed on the records, so t... See more

Company replied

Rated 5 out of 5 stars
Verified

The customer service is top notch and the envelopes are good quality, however, I really wish the boxes they ship them in were sturdier. They include boxes to move them into but they're not that much... See more

Company replied

Rated 5 out of 5 stars
Verified

This company is a great company to work with! Their communication is amazing abs they make sure that you get exactly what you are wanting! Don't think twice, order from this company! You won't regr... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered large envelopes for our accounting office and I was very impressed with the quality, this is my second order. The other major positive is that the staff is so professional and knowledgeable... See more

Company replied

Rated 5 out of 5 stars
Verified

The website was a bit confusing at first. I was able to call their number listed and someone answered and was so helpful. I also needed to match the text to my logo and their customer service took car... See more

Company replied

Rated 5 out of 5 stars
Verified

The site is very easy to use and the quality is great. Had one UPS shipping issue but Letter Jacket worked quickly with us to get it resolved. Will continue to use them for our envelope needs.

Company replied

Rated 5 out of 5 stars
Verified

Absolutely Fantastic service! The envelopes look great, every time. The staff has ALWAYS been very helpful with design ideas and coordination. Couldn't be happier. Thank you

Company replied

Rated 5 out of 5 stars
Verified

It was very nice to be able to re-order and have less fuss and work in getting delivery figured out. Plus we got a discount because of Cyber Monday week, and that saved us money!

Company replied

Rated 5 out of 5 stars
Verified

I placed an order for 1,500 envelopes from Letter Jacket. The process is easy, the envelopes look very good and are of professional quality, and I received the order sooner than anticipated. This is... See more

Company replied

Rated 5 out of 5 stars
Verified

I regularly place reprint orders with them, and they’ve always done a very professional job. The pricing is reasonable, and their customer care is excellent. I’m truly grateful to their wonderful team... See more

Company replied

Rated 5 out of 5 stars
Verified

Always reliable and prompt. I have used Letter Jacket for years and will continue because they are spot on!

Company replied

Rated 5 out of 5 stars
Verified

We were given help for a private mailing... very courteous support and expedited our order so it was on time for Christmas

Company replied

Rated 5 out of 5 stars
Verified

Great communication and prompt service. Very friendly and easy to work with. Product was quickly processed and delivered to satisfaction.

Company replied

Rated 5 out of 5 stars
Verified

No issues while ordering our envelopes, the website has everything posted from our last order which makes re-ordering so easy.

Company replied

Rated 5 out of 5 stars
Verified

I can always count on Letter Jacket for a great product and great customer service as well...Thanks to Karen, my re-order was a breeze!

Company replied

Rated 5 out of 5 stars
Verified

We have been using this company for several years now and are always happy with their service and great quality work.

Company replied

Rated 5 out of 5 stars
Verified

This is my second order. This is my company as long as they exist. The customer service is very good, and I like a company where I can talk to a human being.

Company replied

Rated 5 out of 5 stars
Verified

I have been ordering from Letter Jacket for 3 or 4 years now. It's quick and easy to order from them. Never any issues.

Company replied

Rated 5 out of 5 stars
Verified

Quick, great customer service. I emailed a question that was promptly answered, and my order was processed and delivered very quickly. 10/10!

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Rated 5 out of 5 stars
Verified

Have ordered several times from Letter Jacket, and quality is always great, and envelopes and paper always arrive quickly. No complaints!

Company replied

Rated 5 out of 5 stars
Verified

They always come through with the best of what I’ve asked for I really appreciate this company, accurate and swift

Company replied

Rated 5 out of 5 stars
Verified

Everything they’re doing is spot-on to make this the easiest and smoothest office supply order online!

Company replied

Rated 5 out of 5 stars
Verified

Always a great experience! Have been using Letter Jacket for years.

Company replied

Rated 4 out of 5 stars
Verified

We came to Letter Jacket after trying for weeks to get the same product from envelopes.com Finally after weeks and a lot of frustration, we found Letter Jacket. The response time was quick. I did not... See more

Company replied

Rated 5 out of 5 stars
Verified

"I've worked with Letter Jacket for the past two years, and they've consistently provided excellent service. We use them for printing offering envelopes, and their printing quality is top-notch and al... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, great quality envelopes. I had an issue once and the team responded very quickly and resolved my issue in no time. Really appreciate the prompt and efficient support.

Company replied

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Company details

  1. #7 of 48 best companies in Digital Printing Service
  2. #3 of 48 best companies in Media Company

About Letter Jacket

Information provided by various external sources

Letter Jacket
Envelopes


Here at Letter Jacket, we are deeply passionate about envelopes. With more than a hundred years of combined experience, our team of top-notch envelopeurs (yes, we invented that word) knows everything there is to know about the manufacturing, application, and customization of high quality paper envelopes.

However, as much as we love envelopes for their own sake, what gets us truly excited is helping people like you solve problems and save money using our envelopes. Whether you own a business, manage an office, or just need to send a lot of mail, we’re here to help.


Shop Now
Begin Designing Now
Re-Order Now
Speak with a Design Expert


Shop Our Products:


Regular Envelopes
Window Envelopes
Catalog Envelopes
Booklet Envelopes
Church Envelopes

Written by the company

Satisfaction Guaranteed

We are positive you will love your envelopes! If you are not completely satisfied with your purchase, please contact us and we will make it right!

Contact Us


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

For years, our sole vendor of envelopes

For years and years, Letter Jacket has been the only vendor we use for envelopes. They are always quick to get back to us, the quality is spectacular, and the price is right.

November 24, 2025
Letter Jacket logo

Reply from Letter Jacket

Thank you Patrick!! We LOVE what you do with Valentine's for Kids

Rated 5 out of 5 stars

I regularly place reprint orders with…

I regularly place reprint orders with them and they never disappoint! The work is always professional, the prices are fair, and the customer care is top-notch. I'm so grateful to their fantastic team!

October 6, 2025
Unprompted review
Letter Jacket logo

Reply from Letter Jacket

Thanks Elizabeth for your review. We appreciate your repeat business. Thanks for choosing us.
Carrie

Rated 5 out of 5 stars
Verified

Reordered Envelopes for our Church

Reordered Envelopes for our Church and the process went smooth as silk!!! Easy online editing for design and this gives us great control on the end product! Fast turn around time as well!!!

November 5, 2025
Letter Jacket logo

Reply from Letter Jacket

Hi Tim!
We are glad your process was silk. We appreciate you partnering with us on your envelopes.
Karen & Carrie

Rated 5 out of 5 stars
Verified

Great company

Great company. Great service and product.

October 18, 2025
Letter Jacket logo

Reply from Letter Jacket

Thank you for your continued business and the kind words Mike!

Rated 5 out of 5 stars
Verified

Responsive and Diligent

They are very responsive when I email them to place an order. They make a custom envelope for our company and their turn around time is exceptional, and they deliver to our office. Carrie is great to work with.

October 16, 2025
Letter Jacket logo

Reply from Letter Jacket

Thank you so much Robbie! We certainly appreciate your business!

Rated 5 out of 5 stars
Verified

I was a bit hesitant on ordering…

I was a bit hesitant on ordering through Letter Jacket as I have never ordered through them before nor have I ever heard of them. The envelopes turned out perfect. I did have a less than pleasant experience with one of the employees but will definitely give them another shot as the shipping and envelopes were great.

October 29, 2025
Letter Jacket logo

Reply from Letter Jacket

Hi Tiffany,
We are glad the envelopes turned out great for you. We look forward to working with you again.
Carrie

Rated 5 out of 5 stars
Verified

Very Happy

Exactly what we ordered and good quality. I had to reach out to customer service with a question and was able to talk to someone immediately. We will definitely be using this company in the future!

October 28, 2025
Letter Jacket logo

Reply from Letter Jacket

HI Kelly!
We are so glad you are happy with your envelopes and the customer service. We hope to hear from you again.
Thanks,
Karen & Carrie

Rated 4 out of 5 stars
Verified

Dependable quality and pricing.

I can always depend on the quality and pricing of the product (custom envelopes) that we have ordered over the years. No complaints there. I do, however, wish they would go with a different delivery service other than Old Dominion. This was the second time I had issues with them, and this last time we were told we may incur an extra charge because the delivery driver could not find where to deliver even after I supplied all the information including phone numbers. The delivery driver was here, then turned around and went back with our order for no good reason. This caused many emails and phone calls on my part just to have the order delivered and to prove we should not be charged for the delivery driver's incompetence.

October 9, 2025
Letter Jacket logo

Reply from Letter Jacket

Unfortunately we have no control how the LTL Carriers/Drivers behave. We can let them know of the situation they are causing and hopefully get it rectified. At this point we are playing the middleman and we were only able to get this resolved because of all the help and info we received from you and your team.
I am hoping we will not see this situation again.
Thank you Elizabeth!! We DO appreciate your business!

Rated 4 out of 5 stars
Verified

The printing was great

The printing was great.
However, we asked for blind shipping, yet when we open the boxes to check, there was inserts for your company indside. We are told that would not happen when we asked for blind shipping.

October 22, 2025
Letter Jacket logo

Reply from Letter Jacket

Hi Victoria,
We are truly sorry that this happened to you. While we make every effort to try and make your order free of our markings on blind ship orders, we sometimes fail. Thank you for letting us know and we will get with our machine operators again and remind them no LJ tape and no LJ fliers.
Thanks,
Carrie

Rated 5 out of 5 stars
Verified

Wide Variety Of Products

Letter Jacket had the variety I was looking for. And extensive logo, colors, and font choices. So many that it took awhile to go through everything to create the envelope I wanted. Competitively priced.

October 21, 2025
Letter Jacket logo

Reply from Letter Jacket

Hi Tom,
We are glad we could accommodate you with your envelope needs.
Thanks for choosing us.
Carrie

Rated 5 out of 5 stars
Verified

Great envelopes and an easy customer…

Great envelopes and an easy customer experience! Highly recommended.

July 28, 2025
Letter Jacket logo

Reply from Letter Jacket

Hi Tim,
We totally agree with your statement. Thanks for choosing Letter Jacket for your envelopes.
Carrie & Karen

Rated 5 out of 5 stars
Verified

Always perfect!

Always on time. Always correct. Very easy to re-order. Thank you!

October 13, 2025
Letter Jacket logo

Reply from Letter Jacket

Hi Phillip!
We are glad you are happy with our service. We hope to always meet or beat your expectations.
Thanks,
Carrie & Karen

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