Customer service is good.

The packaging lately is not good.
I would take meats out to thaw.
A few days later I discover they are punctured somehow and the meat gets spoiled. We've had to throw out the meat.
It has happened several times.

We have bought meat and chicken from Costco and other stores. Their packaging is not punctured. And the meats don't get spoiled.

We do appreciate and are grateful that Good Ranchers sends us replacements when I let them know about the issues.

This issue needs to be rectified a.s.a.p.

I love the seafood WAC has to offer, darn tasty and great for gut health. 

Able to find the products I was looking for easily

I am still waiting on an order I placed as a Xmas gift on Nov. 28th. The first order was supposed to be delivered on Dec. 3rd but OS said it was “lost”. It obviously never shipped so OS replaced it. The second order still has not shipped and according to UPS they have not even picked it up yet. It was supposed to ship out yesterday and I am supposed to receive it tomorrow. Again as if this morning UPS hasn’t even picked it up yet. It won’t go from Omaha to Florida in one day that’s for sure. I have no idea why shipping one box of meat is such a problem. This is the third year in a row our family has ordered from them and it will be my last. No one knows where the box is or why it hasn’t shipped. Terrible business!

This was a Christmas Gift sent to my family in Connecticut and since I live in Virginia I thought it would be neat to send them a taste from home. They really loved it and didn’t know what to try first. Also when I placed the order I realized I spelled their address wrong and I reached out customer service and they made the correction….great service.

The Giant door with solar panel is working well.  I had some hickups at first, but customer service was helpful - starting over with the app fixed it.  

Prompt delivery and great caviar assortment. I purchased the tasters gift set for a gift and they love it. Will order again. 

Frozen fish arrived within 24 hrs.
Package arrived in perfect condition ,
nothing thawed



Buyers Beware !

HUGE Disappointment with my 2025 Thanksgiving Turkey Order. Got TERRIBLE delivery Service. Then, they did NOT take responsibility for their LATE delivery that caused our Thanksgiving fresh/frozen Turkey nightmare.

Premium price ($350 order), NOT Premium service.

The delivery was 4 days late and their Customer Service misled me on the phone. They told me it was a fresh Amish turkey that I would not need to thaw. The next day, Thanksgiving eve, surprise - It showed up FROZEN like a 20-24 pound rock !!!!!

Unbelieveable. They sent me a frozen 20-24 pound turkey, instead of a fresh one, on the Wednesday afternoon before Thanksgiving that their own instructions said would take 4-5 days to thaw normally. Customer Service told me the order was "fulfilled as requested". 

Yet their website is clear -  "We will start fulfilling Turkeys as they arrive a week prior to Thanksgiving" & "Note: we will ship the turkeys to arrive 2-3 days BEFORE thanksgiving." & "The turkeys will be hard-chilled (not frozen), which means they should arrive to you in condition to just brine and cook "

After dropping $350 on this order, it caused us to go into emergency mode to salvage our Thanksgiving dinner. Ultimately, the frozen turkey substitute was mediocre at best and was certainly NOT the fresh Amish Turkey that I paid premium $$$ for "to just brine and cook"...

BTW: I must note that I had a smooth Thanksgiving order experience in 2023. 

But, something has gone wrong there between 2023 and 2025.

I exchanged a dozen emails with their "customer service" personnel and received absolutely no satisfaction and just got madder and madder and felt they did not care to properly deal with their failure, did not acknowledge their fault, did not take responsibility and did not make it right after really upsetting our Thanksgiving plans.

They also gave me no satisfaction on my "Protection Plan". First, they acted like it did not exist, then they said it didn't apply.

That's why I say, to potential buyers, please beware of ordering from them, especially for critical deliveries, like Thanksgiving.


I paid $228 and received almost none of what I actually ordered - chicken nuggets, chicken wings, bacon, and a bunch of pork. It's garbage and not worth $228.  

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