Paid for the fastest expedited shipping and still took 4 days to deliver it. I should not have paid $20+ for expedited delivery.

Vel was understanding and did what they could to make it right.

The drivers were very helpful, to and from the locations 
Thanks for this experience, I’ll make sure to call you guys the next time

I ordered the Moto lights for my Africa Twin Adventure Sport. During installation, one of the wires pulled out of the plug.  I emailed Anna and she told me that they would immediately send me a new one under warranty.   Communication and the quick customer service was amazing.  It's very rare these days.  Anna was amazing and Lone Rider now has a loyal customer!

I had a great experience with Viking Bags. The quality of their products is exactly what detailers expect — durable, well-built, and designed with real functionality in mind. Shipping was quick, communication was solid, and everything arrived exactly as described. It’s refreshing to work with a company that takes pride in both their gear and their customer support. OnlyDetailers approved!

RickRak always has what you want and ships whatever you buy very quickly.
Thank you, RickRak!

It was easy to navigate the system and order the product I wanted.

I’m not one to usually write reviews, in fact this is the first one I’ve written on Trustpilot, however; the level of service received from such a well known company such as Yamaha is appalling.

I’ve ordered a quickshifter 2 weeks ago, and upon the 2nd working day I was informed that there was a delay at the International Gateway. I was continued to be told this until I called them on the Friday, 08/08. I was told that unfortunately there is a lot of delays with DPD at the moment and that it would be delivered at the beginning of the next week.

Come today, 15/08, the package is still stuck at the International Gateway. I’ve rang them up and informed them that the item has probably been lost and that I would like a refund, to which I was told that they couldn’t do anything with it until they had investigated it with DPD, even though this was the 10th working day.

After a bit of back and forth, I realised that I wasn’t going to get anywhere with Yamaha, even after asking to speak to a senior advisor, to which I was flat out refused. I then called DPD themselves who were very helpful and they informed me that the reason for the delay was that Yamaha Motors hadn’t given them half of the correct information, to the point where it was difficult to even verify my own address.

I then went back to Yamaha and told them what was wrong with the order and they immediately tried to deflect the issue onto DPD and that “their printers must not be working properly”. Fortunately, I didn’t take this excuse and demanded that this be made right. I was offered a full refund and was told that this is actually really common.

As someone who works in customer service, the way customers are treated are absolutely appalling and the company requires a complete overhaul. As stated earlier, I am not usually one to write a review as I would move on with my life, but based on other experiences, I thought it would be best to share my experiences with the company in the hope that others don’t waste their time.

Great knowledge.  Work with you to make sure you get what you really need.   Love these guys. 

Everything arrived as ordered. I wish they would ship UPS instead of USPS since they lose so many packages.

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