When I say they have ZERO customer service....i mean ZERO!  There is ZERO phone support.  Only email.  I have emailed numerous times AND found and  tried calling the owners via his direct phone number... ZERO response!  I know it the holiday season, however, add headcount to at least reply within a week.  Beyond unprofessional.  SAD.  TREAD CAREFULLY! 

This company illegally files UCC's on unknowingly carriers by calling them up and saying "here's a free fuel card, just try it and let us know, emailing to you in case you decide to try".  They state it's legal to file a UCC based on a verbal "yes".  These businesses do not know what a UCC is, nor what the implications are.  They will hold them captive or request $500 to release UCC.  They are un-responsive.  Legal ramifications are coming from what I understand.  Do not talk to this company, ever.

Order number OLGB6983WP,done on 28/11. Tracking ref supplied is not recognised by company on link provided by Oleaia. Sent email on 2/12 asking for correct tracking ref, no reply received to date, despite website claiming all emails replied to within 30 mins.
At the best very poor service  and maybe a scam considering the other reviews. Lets see.

The serviceman was here yesterday, but the system is not working properly. The alarm goes on all the time

I had an amazing experience with Q Roadside!  I had a random flat tire, so I gave them a call and got immediately assisted.  I got a quick price estimate, and had everything fixed very soon after.  They are professional, prompt, and very reasonably priced.  I had an amazing experience and will be calling them soon if I need to!

Joining Wopec has saved me a significant amount on my heating oil costs

Called the number on the web site. It doesn't work.
Emailed them for a price and received a response form Adrian Carcamo who is supposedly the general manager. He emailed for the specifics which I promptly wsent him. I gave him the address, the quantity, fuel type and they never responded. Oh well, I will stick with fuel you fast.

ExxonMobil’s customer service is among the worst in the UK. I genuinely don’t understand how their subsidiary, Esso, remains a major Nectar partner. I also discovered that MFG is linked to Esso and is likewise owned by ExxonMobil.

I contacted them in late August 2025, providing proof of my fuel receipts and requesting that the Nectar points I was owed be added retrospectively. My email was completely ignored.

On two separate occasions, I visited both an Esso and an MFG fuel station in the early hours of the morning. However, due to an ongoing issue at both brands—where only pre-paid fuel transactions are accepted at the till window—these purchases appear on receipts simply as “Prepay – Pump 1” or “Prepay – Pump 4.” As a result, Nectar does not recognise these transactions as valid fuel purchases, and the associated points are never credited to the customer’s Nectar account.

I have been a customer of the Esso Card (WEX fuel card) for some time, but my overall experience has been extremely disappointing.

From the beginning, I used the card very little, mainly because it simply wasn’t competitive compared to other fuel cards like Tamoil and Q8. Top-ups with credit card were not free, there were no meaningful incentives or discounts linked to the amount loaded, and in my area the Esso fuel price was often higher than at other stations. In short, it was a card I kept only for emergencies, when there was no other option to avoid running out of fuel.

Despite this limited usage, I was repeatedly contacted by phone and email by their agents with insistently repeated requests for feedback. I gave my feedback several times, always saying more or less the same things:
	•	make credit card top-ups free, as competitors do;
	•	introduce real discounts based on the amount topped up, like Tamoil and Q8;
	•	create a simple, dedicated app to manage the card;
	•	stop investing in pushy sales calls that add no value and instead improve the actual conditions of the service.

However, I never had the impression that my feedback (or that of other customers) was really taken into account. The same questions kept coming back, as if nobody had read or understood my answers.

Then, quite suddenly, I received a communication that my cards would be cancelled due to inactivity. When I tried to log in to the platform to check my account and any remaining balance, I couldn’t access it. The password reset function did not work (no email ever arrived), and when I wrote to customer service I received no reply at all.

In conclusion, my experience with the Esso Card / WEX service has been a total disappointment: an uncompetitive product, intrusive and repetitive contact from agents, ignored feedback, poor digital tools and, finally, unilateral card cancellation followed by technical issues and zero customer support. Based on this, I cannot recommend this service.

I stopped by to get gas in my car I put 12.00$ in it they are holding my bank account hostage since 9:30 last night $108.00 for 12.00$ in gas that insane I called this morning and got lip service but no results I want you to release my funds now

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