Trying to cancel a subscription is virtually impossible round and round in circles, asking to log on portal but then it doesn't let you keep getting an oops .Have emailed and keep getting a reply from an AI ? asking me to be patient ?? They have now taken £40 from my account and sending me stuff I dont want...
Beware 

Now, when I leave the house, my nervous dog genuinely Chills. Fantastic product

I ordered a dog bed on 16th August, it’s now December and still not here. I initially sent an email and got a response in September saying that I would get 20% off when it did get delivered which I was happy to accept. However I since sent 3 more emails and no response. I have seen many other people have this problem. I am £70 down. I should have been suspicious that the price kept dropping at the checkout with random codes and vouchers. But would not recommend, save your money and get your dog a bed elsewhere. I want a refund asap 

I have been a long-time customer for many years with Budget Pet Care and have been nothing but pleased.. with many things such as, the selection, lower costs than chain retail stores and online competition, great pricing and discounts, plus customer service that is always helpful. 

The litter box for me has been great however the customer service has been awful. I had to make a return due to receiving the wrong color. I asked for a return address twice. After not receiving an update after the second request I returned the box to sender because at this point I was trying to stay within my 30 day warranty. I used what was provided on the FedEx box. I learned 10 days from my original request, that it was sent to the incorrect location and therefore they couldn’t reimburse me. Over the past few weeks I’ve noticed that I only receive replies once a week on Sunday night/Monday morning which explains why I never received any timely updates. It is very clear that once they have your money they are done with you. The product is fine, but the customer service experience has been horrible and at this point feels intentional.

I didn't realize I was on auto delivery you informed me you were sending a shipment but I still had medicine I called and you were able to cancel it for me. I will surely be ordering it once I am almost out.

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