Porcelain Advertising LLC Reviews 57

My sign looks great
The packing was excellent
This is one of 3 that I ordered 5 months ago! I was going to charge back when it arrived. I hope the other neon signs arrive soon.

I won't say 'total' scam, as I did receive two non-electric signs from them, suggesting a "business"/product distribution entity does exist. However, my experience with the 2 neon signs I ordered is consistent with the other horror stories echoed here. The good news, the 2nd sign was cancelled/refunded immediately after I requested it. Four months after my 1st neon sign was ordered, I received it broken and non-functioning. I shipped it back and waited for the 'expedited' replacement. Three months later after no replacement was sent, I've been trying for the last few weeks to cancel the unfulfilled order and they've gone radio silent. At best, they're a profoundly disorganized, mis-managed start up. At worst, well, lets just say an unethical enterprise.

This company is a complete joke, they take your money and act like it’s gonna be this wonderful experience, truth is once they get your payment your completely ghosted. I waited 14 weeks and texted, emailed, voicemailed, messenged on every single social media platform, they simply refuse to respond to you. The owner even post YouTube videos on the phone of him talking to Shopify about him having thousands frozen due to chargebacks…..that’s unfortunately how my story had to end, when calling my bank and Shopify they were obviously very aware of them….stay away

Buyers beware.
This company is a complete scam.
I purchased a neon Coke sign in August and was told it would take approximately 8 to 12 weeks to receive my neon sign. I began calling after 60 days to find out the status of my order. Since I never received any type of confirmation email after numerous phone calls. I was finally able to get someone on the telephone Who told me the sign was still in production and it would be 4 more weeks. I waited patiently. After 12 weeks, I called again and there was no answer after approximately 10 to 15 phone calls and leaving numerous messages without a return call . I finally got someone on the phone, and they told me that they were out of the office sick And that it would be coming two weeks later, I called again only to get an answering machine. With the message saying the person had quit and that they were working on all the signs, but were backlogged. At this time, I became nervous that I was being ripped off and I notified my credit card company and put in a dispute to have the charges reversed, which was approximately $350. I attempted to Contact the company 2 more times only to find out that the only response is again another answering machine recording.
If you are considering purchasing anything from this company, I would give it a second thought.You are risking losing your money.I don't normally write negative review.But I thought responsible to put the word out about this company.

I ordered a sign 101 days ago, August 25th, 2025. It's December 4th and I don't have my sign and they don't answer calls, emails, texts or Facebook messages. In fact they blocked me on Facebook. Don't throw away your money on this scam.

I don’t normally write reviews, but I wanted to give some piece of mind to anyone else that ordered a neon sign many months ago that this company is not a scam. I was a little worried since the sign just kept getting delayed and the communication wasn’t the best. The reviews didn’t look great. However, we finally got the sign we ordered in May yesterday. It is perfect. My husband loves it and that makes me happy. I don’t mind the delays, I believe they are new to producing neons. I was just nervous that it was some kind of weird scam after such a delay and getting shipping dates that didn’t happen. Communication could have been better throughout the process, but I think it’s just a newer small business and they are trying to figure it all out. I think everyone will be getting the neons they ordered, it just seems to be taking longer than they originally planned. I hope this company continues to produce quality American made signs.

I ordered a neon sign five months ago and no sign and no refund, they won’t answer emails or the phone.

From order time to shipping is terrible along with customer service. I recieved one sign (April order) in September and the other is still m.i.a. (almost December. Thus being told the second was being shipped Oct 1. Sent multiple emails.....runaround and crickets. Now I've been blocked on their Facebook page.

I placed 2 orders with this company in July, 1 on the 17th, and 1 on the 20th. Despite multiple stories of "your order is ready, we are packing it up to ship", to "oh we are only weeks away now", the story is always changing. And that was when I could get a person to answer the phone or email back. The customer service is the worst I have seen in years! Here we are in November and I am out over $3,000 and not a product to show for it. Avoid this company at all cost! It is nothing more than a scam!

Ordered a sign 2 months ago. Have tried calling and emailing, nothing!!! I am afraid that I am out my $500 and this place is a scam. My advice is to be very weary of sending them money. I think there product is them advertising themselves and not a product…

I ordered & purchased my order on June 11,2025 and as of October 29, 2025 . I still have not received my order that I paid for in full at the time of purchase.
The amount of my order was $3375.00 ..
I have tried contacting them by email & phone multiple times and still have not gotten any response from them ..
Needless to say I’m not very happy this situation….
I WOULD NOT RECOMMEND DOING BUSINESS WITH PORCELAIN ADVERTISING…..

I've ordered two other signs, both transactions went well. Decided to finally spring for a neon sign, two months later, nothing. Wrote "customer service" twice, no answer. Guess I'm writing off $450!

REVISED 10-30-25: I heard from them and the sign is in production. They are making an effort at better communication. Based on this, I'm revising my review/rating.

Terrible!!! Do not buy from them. I ordered a sign on August 5th was told it took 6 weeks. After six weeks I called they said it would be 12 weeks. I requested a refund they cancelled my order never refunded me. It’s been 30 days and I keep emailing and calling with no response.

I ordered 2 signs the first week of September 2025. My credit card was charged immediately. I received an email that said they would let me know when my signs would be shipped. I have never heard anything back from them and never received my signs. I have emailed them twice, no response. I'm guessing a scam.

A great look to it. Prices are a little high but what isn’t?

I never received the item I purchased, got a tracking number but it seems to be null

Fast delivery

Never received any item at all from this company

I still have not received my order. I’ve tried calling and emailing…no answers. My order says it’s been shipped, but USPS tracking says it still hasn’t been picked up for shipping. Beyond frustrated and ready to cancel credit card charges and notify the Better Business Bureau of this apparently fraudulent business.