How Customers Order A PrintLink Publication
Customers can easily order an item on a PrintLink publication page by clicking the Buy Now button, which takes them straight to checkout. Alternatively, they can click the Add to Cart button to continue browsing and adding other items from the creator’s page. When they’re ready, they can click the Checkout button to complete their purchase.
Customers will receive a confirmation email with an order summary and order number. Tracking details should become available once the order leaves the production facility. If tracking details are not received within 7 working days, customers should contact our team for assistance. Please note that response times may be longer during peak seasons.
Payment
Customers can buy a Printlink publication using any debit or credit card.
Dispatch
Selling via PrintLink
| PrintLink Setup Country | Regional Dispatch | International Shipping |
| US | ✔ | ✔ |
| UK | ✔ | ✔ |
| Australia | ✔ | ✔ New Zealand Only |
| Germany | ✔ | - |
Fees & Taxes
The Mixam checkout calculates taxes based on the product, delivery address, and chosen delivery method. The customer pays the tax.
Customer Support
For any issues with print quality, damages, or missing orders, please email care@mixam.com. Include your order number, a brief description of the issue, and photos if applicable. Customers must report lost orders, delays, or damages within 5 days of the expected dispatch date. Quality or quantity issues must be reported within 10 days of delivery.
For technical, payment, or publication availability issues, customers can contact our team via chat, phone, or email.
We recommend informing customers in advance that you have no returns policy, as all products are bespoke and made to order. If a customer receives a damaged order or the wrong item, refunds or replacements can be arranged with Mixam’s Care Team.
Eligible refunds are processed within 3–7 business days. If a customer reports damage or a misprint and doesn’t want a replacement copy, a publisher’s commission payout will be deducted from their account within the first two weeks of the new month. The total commissions will reflect total sales minus any refunds.
For order replacements, customers can email us with their order number, email address, and phone number. Response times may be longer during busy periods or for complex cases.
As you have an overview of how your customers experience PrintLink, you're now ready to start Marketing Your Print-on-Demand Books.