Your delivery partner, FedEx has failed yet again to deliver perishable food goods in a reasonable timeframe.  Three of my nine deliveries sat in a terminal in Grove City, OH for 11 days.  FedEx showed they were out for delivery multiple times. An issue with delivery has occurred every year for the past three years.  I have to consider moving my gifting to another vendor.  While your people have resent the items, none have been delivered.  

I love the seafood WAC has to offer, darn tasty and great for gut health. 

Able to find the products I was looking for easily

Food is awesome— but I am very unhappy with the fact that in my very first two boxes I’ve had my delivery delayed due to the same delivery on the Thursday I’ve requested my delivery to be being failed by the Jitsu delivery service. It is the same driver and I’m STILL waiting to hear back from support both from Hello Fresh and Jitsu. If it happens a third time on what is only my third box, I will be canceling. It’s not worth the headache knowing your delivery drivers will ignore my delivery instructions and my box will sit melting in their car for several hours THEN returned for a redelivery the next day and sat in another car for multiple hours. It’s unacceptable and I’m frustrated at the lack of support and response from both Hello Fresh and the delivery service used in my area representing your company, Jitsu.

This was a Christmas Gift sent to my family in Connecticut and since I live in Virginia I thought it would be neat to send them a taste from home. They really loved it and didn’t know what to try first. Also when I placed the order I realized I spelled their address wrong and I reached out customer service and they made the correction….great service.

THIS COMPANY IS A SCAM!!!!! I ordered a case of beer that was never delivered but it said my order was 'Completed'.  I then contacted their USELESS ABOMINATION for a customer service team and they all palmed me off to different agents and told me that they were giving me credits as a refund but they never were applied to my account, then I called and asked for a refund which THEY REFUSED TO GIVE ME!!!!!! I never received the order, never even cancelled the order, and then they REFUSE to refund me?!!!!! ABSOLUTE SCAM OF A COMPANY!!!!!! DO NOT USE!!!!!!!!!

wonderful meals excellent shipping and service 

I really enjoy the food, but they have been only giving me  1 ice pack when they used to provide 2. I asked for 2 since they deliver inside my apartment building and I cannot pick up the delivery til after work ,but they still just giving me 1. I use to be able to email them with complaints and receive a fast reply, but not anymore. 

Best in Takeaway

Companies
(952)

Popular searches

Recently reviewed companies

Pittman & Davis

Wild Alaskan Company

Burgers' Smokehouse

Foorban

Fresh N' Lean

HelloFresh US

Edwards Virginia Smokehouse

DoorDash

Top Chef Meals

Factor_

Related categories

African & Pacific Cuisine

Bars & Cafes

Chinese & Korean Cuisine

European Cuisine

General Restaurants