I’m still waiting for my deposit to be refunded!!!!! My booking was in August 
KAMIL WAS THE ONE HOW HELPED ME AND NOW He IS NOT ANSWERING THE PHONE AND NOT REPLYING IT TO MY EMAILS ! Rude and disrespectful and unprofessional behaviour 

Not enough information on the website, and customer support is irresponsive.

El Monte RV made our Vacation so easy and the best experience in renting from them. Online reservation was easy and the pick up and drop off was also very easy. The motor home was great and very comfortable for our family. We will definitely rent again in the near future . 

Great service and excellent value for money 

Thought I’d quickly book a car for my trip to the USA. 
Found the car, filled in the details including my age, country of residence and phone number in that country. Fortunately I always screenshot transactions before paying, as a precaution. I paid. Received my booking confirmation. Country of residency had reverted back to UK. My age had been changed to 35. 
These erroneous details would clearly void the insurance I’d taken out with the car, in case of an accident. 
Do I popped onto the chat function to try sort it out. I’ve literally had no response on the chat yet. 
Rang the UK. The guy on the phone was so disinterested. I cancelled the booking. Never heard of this company. Wish I never had. 
I’ve ended up spending an hour on a booking and have nothing to show for it. 
What. A. Waste. Of. Time.
Still waiting on chat…probably will still be waiting next year this time. 

Where do I even start with this absolute shocking company. Bad from start to finish.
1. Went in to ask questions, had to wait for a full conversation to finish before getting aknowledged, about how many cars/vans he booked already this month and both joking about sharing commission. Approx 4 - 5 minutes.
2. Booked and paid well in advance for date and time of collection 0930 am only to be called at 1630 the day before stating that they didnt have a van until 11 am and thus messing up my moving plans i had organised.
3. When being shown around the van the person was looking for damage that had been marked and couldnt find it stating "they must of fixed it" only to then find the damage when opening the door. Luckily it was marked from last user otherwise guarantee they would have charged me for it if they could.
3. On returning the van the person checking found a slit in the tread of the tire, which I am 100% positive was not caused by me since i drove  normal roads from carpark to carpark moving homes and even parking it on my sister's private driveway for extra safety.
4. Took £98 for a budget eco6000 tire that could have been repaired rather than changing, plus £78 in "admin" fees (must be hard work conning people out of the £200 deposit they want on collection).
5. Found a different hire company alot cheaper and with no issues to finish off my moving so look around.

Enterprise, National and Alamo are all one be aware and avoid if you dont want to see your hard earned money filling their pockets.

BEWARE OF THEIR POP UPS

I booked a tiket its cheap tbh, but their pop ups of flexi scam is just crazy, they make u buy it because after you try to boook it(one click away) they will have a pop up of buying a flexi ticket, AND DONT PRESS THE BIGGER BUTTON, because you will be charged a flexi ticket, AND GUESS WHAT, even if you try to get a refund, it will only be 90% of the ticket price and in vouchers, and also the flesi bullsit add ons are not refundable, so beware and just stick to other OTAs if possible avoid this POP UP OTA

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