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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality and durability. Consumers also appreciate the efficient and easy ordering process, noting the user-friendly website and smooth checkout experience. People consistently mention the exceptional customer service, emphasizing the team's kindness, patience, and promptness. Reviewers are particularly impressed with the quick response times and the staff's willingness to cater to their requests and provide helpful guidance throughout the design and ordering process. The friendly and professional attitude of the staff contributes significantly to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars

Can’t wait to receive my new inflatable tent!!! The design team headed up by Mahmood were super responsive and helpful. It took several revisions but we finally got the design dialed in and I’m count... See more

Rated 5 out of 5 stars

Westshade has quality items and wonderful customer service. I never have to wait more than a few hours to get a response. I purchased a tent last year and another one this year just to have an extra (... See more

Rated 5 out of 5 stars

10x20 Custom Modular Trade Show Booth - I worked with Westshade to design a new trade show booth for my company. The staff was very attentive and patient throughout the design process. The designers w... See more

Rated 5 out of 5 stars

We are ordering a 10 x 10 canopy tent for our company. They sent mock ups and addressed the changes we needed very quickly. I was also able to call and talk to a representative when I had additional q... See more

Rated 5 out of 5 stars

West shade 10x20 canopy. They were very helpful and very responsive in the designing of our custom canopy. Great customer service!

Rated 5 out of 5 stars

We ordered a Westshade 10x10 Canopy Tent and 2x custom tablecloths. The team is responsive, eager to assist, and accommodating. The process was frictionless, and we will be doing business with Wes... See more

Rated 5 out of 5 stars

Westshade took calls and responded quickly to all emails answering all my questions. The end product was exactly what and how I needed it to be and at a much better price than other competitor's produ... See more

Rated 5 out of 5 stars

10x15 canopy and tablecloth. Customer service was attentive and fast. Quickly adjusted any design edits I had as well as any questions about the order, shipping, etc.

Rated 5 out of 5 stars

Ordered a 10 x 10 CUSTOM TENT, and these prices were better than you can find anywhere! On top of that the customer service, design team, everyone over there has been super helpful. Highly recommend... See more

Rated 5 out of 5 stars
Verified

Within minutes of me requesting a quote, Cathy sent me a mockup design and called me to discuss things further. I requested a few changes to the mockup and some different colors options. Cathy immedia... See more

Rated 5 out of 5 stars

Westshade makes the whole experience super easy and seamless. Even post sale, I had a small issue with the sizing of the print and they made it right, right away. I’m never going anywhere else for the... See more

Rated 5 out of 5 stars

The team at Westshade was very kind, timely, and patient. Sometimes it would take me quite awhile to email my responses, but no matter what -- they'd send a response back right away, very quickly. I a... See more

Rated 5 out of 5 stars

I highly recommend West Shade for your shade and advertising needs. My girls youth soccer team has both the canopy, and custom top and sidewall. We just ordered another sidewall to display our sponsor... See more

Rated 5 out of 5 stars

Really fast and cooperative responses from the Westshade team! I appreciate their clarity and helpfulness through the design process. Would order from them again (:

Rated 5 out of 5 stars

Westshade provided excellent customer service throughout our experience. We received responses to emails within 15 minutes!! Their response time and customer service are simply unmatched. We can't wai... See more

Rated 5 out of 5 stars

Westshade has been an excellent company to work with. Every person that I have been in contact with is very pleasant and very responsive. Because of the quick response from everyone I was able to plac... See more

Rated 5 out of 5 stars

Westshade made the entire ordering process incredibly easy. I submitted our design ideas and by the next day we had the initial design. I brought it to our team and we made a couple of tweaks that we... See more

Rated 5 out of 5 stars

I had a great experience working with Westshade. From the moment I requested my quote I was met with efficiency, the communication has been great between their team and ours, specifically Zain who hel... See more

Rated 5 out of 5 stars

These guys are great! Communication is key in in most companies but especially in custom printing and this company has it all together right from the start! Order was out to production in less then a... See more

Rated 5 out of 5 stars

Absolutely the best! We bought a 10x10 tent with digital print and super super satisfied with the entire process from start to finish. To whomever is trying to find the highest level of customer serv... See more

Rated 5 out of 5 stars

Max at Westshade and the whole Westshade team made the ordering of our inflatable canopy (with wall and awning) process so easy and enjoyable! I spoke on the phone with Max and he was super fun and pl... See more

Rated 5 out of 5 stars

I was very happy with my tent and the purchasing experience. The staff were able to help me create my design and format everything correctly. Many approval steps to make sure you don't have any errors... See more

Rated 5 out of 5 stars

I'd definitely recommend Westshade. We ordered a canopy for an upcoming work event. The process was fast, efficient and easy. We made a few changes and they got me the revised proofs right away so no... See more

Rated 5 out of 5 stars

Westshade 10x10 Canopy Tent - Great customer service experience! It was quick and easy to place the order. I sent them my design and they had proofs back to me the same day!

Rated 5 out of 5 stars

Our experience with Westshade was just great! From the team' guidance in helping us choose the right canopy for our needs, to communicating with the design team to align on our customization desires... See more

Rated 5 out of 5 stars

Westshade was exceptional in their customer service, follow up, confirmation of proof/product, and the shipping was outstanding. We cannot express how impressed we are with our 10x10 Canopy with back... See more

Rated 5 out of 5 stars

Company is great to deal with. We ordered their 10x20 modular booth and it was everything we expected. Very fast response, delivery, and customer services was amazing.

Rated 5 out of 5 stars

They were very responsive and walked me through the whole process, it was very easy and their ability to print out exactly what I wanted was a big deal!

Rated 5 out of 5 stars

This is our third purchase with Westshade. I work for a Law Enforcement agency and they have supplied customized canopies as well as a customized table cloth that we use regularly. The product has alw... See more

Rated 5 out of 5 stars

Westshade was very responsive to our requests and quickly made the tent mock up for us. They were friendly and professional the entire way. We look forward to our product delivery and working with Wes... See more

Rated 5 out of 5 stars

Great communication and experienced. There was an issue with the art work I submitted and the team at Westshade helped me get the correct file type submitted. I purchased an 8x8 canopy with back wall.... See more

Rated 5 out of 5 stars

The customer service was great for our company! They kept us in the know on every step of the way from our personal designs to when things were shipping. Also, the base frame for our canopy was shippe... See more

Rated 5 out of 5 stars

I ordered a tent from Westshade, and the whole experience was great! They responded to every email very quickly, were prompt with last-minute changes, and overall a pleasure to work with! The price wa... See more

Rated 4 out of 5 stars

Quick delivery, good quality product. The only complaint I would make is The back wall photos are blurry (less blurry farther away, blurrier closer up).

Rated 5 out of 5 stars

I currently have my original canopy that is almost three years old and looks brand new!! but I have new sponsors and they wanted to upgrade so I would not think about going anywhere else

Rated 5 out of 5 stars

Excellent Service and Fast Turnaround We ordered a custom canopy and back wall from Westshade, and the experience was smooth from start to finish. Mahmood was quick to communicate, provided clear... See more

Rated 5 out of 5 stars

Westshade team is always quick to reply back and so helpful every time! My favorite part is that I am able to speak to someone directly. Their products never disappoint!

Rated 5 out of 5 stars

Ordered a 10x15 tent. Customer Service stayed in contact with me throughout the whole process in my custom tent and were very helpful.

Rated 5 out of 5 stars

They communicated extremely well and responded fast at all times. I bought a custom 10x10 canopy and they worked with me on designing it perfectly for my organization.

Rated 5 out of 5 stars

Had a great experience with Westshade ordering a couple double sided feather flags. The assistance was personalized with very quick response times. Couldn't be happier with this company.

Rated 5 out of 5 stars

Very helpful team who took the time to make sure the outcome was exactly what we wanted. Despite my many asks they remained very professional and helpful. I got a canopy, table cloth and flag. Would d... See more

Rated 5 out of 5 stars

What a GREAT experience working with Westshade! We checked with multiple vendors and the quality and pricing were all very different. It was the fast and reliable response that gave us the confidenc... See more

Rated 5 out of 5 stars

Westshade has been wonderful to work with!! Their team is incredibly patient, fast, and detail-oriented, and they made the whole booth-design process easy for us. They communicated clearly, helped gui... See more

Rated 5 out of 5 stars
Verified

West Shade Canopy & Umbrellas was incredibly helpful in selecting the perfect tents for our needs. Max and the team provided samples of their products and a comprehensive list of options. They patient... See more

Rated 5 out of 5 stars

Westshade was a great company to work with! We ordered a custom canopy with the back side printed, and they made the whole process super easy. The mockups looked great, customer service was excellent,... See more

Rated 5 out of 5 stars

Cathy, was a great help responding to all my questions and sending me updated proofs of the design and a quick and swift manner great support very informative on what style I should choose. Would high... See more

Rated 5 out of 5 stars

Very responsive. They Helped me with the design of my canopy, I will definitely order from again. Westshade had competitive pricing and the biggest reason I will use them again is there friendliness... See more

Rated 5 out of 5 stars

The ordering process with Westshade was quick and easy. The website was simple to navigate, and all the options were clearly explained. I really appreciated how smooth checkout was and how quickly I r... See more

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Company details

  1. #8 of 246 best companies in Business to Business Service

Written by the company

No.1 Canopy and Umbrella with Custom Printed Services in Southern California


Contact info

5.0

Excellent

TrustScore 5 out of 5

732 reviews

5-star
4-star
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1-star


Rated 5 out of 5 stars

Westshade 10x10 Canopy Tent

Outstanding customer service! From start to finish, I felt fully supported and looked after. The team’s quick responses and hands-on approach made the whole process smooth and stress-free, and the price was very reasonable. I would wholeheartedly recommend Westshade to anyone!

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

West Shade Canopy & Umbrellas was…

West Shade Canopy & Umbrellas was incredibly helpful in selecting the perfect tents for our needs. Max and the team provided samples of their products and a comprehensive list of options. They patiently guided me in choosing the best products within our budget. I highly recommend their excellent service!

December 11, 2025
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Rated 5 out of 5 stars

Superior customer service!

Can’t wait to receive my new inflatable tent!!! The design team headed up by Mahmood were super responsive and helpful. It took several revisions but we finally got the design dialed in and I’m counting the days until I see it in person! I think this style of tent will really draw a crowd for my DJ gigs!!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Westshade Tradeshow Booth - Double Bridge

Westshade has been wonderful to work with!! Their team is incredibly patient, fast, and detail-oriented, and they made the whole booth-design process easy for us. They communicated clearly, helped guide us through the layout revisions, and truly cared about getting everything right. Highly recommend them for anyone putting together a tradeshow booth (especially first timers)!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

We ordered a Westshade 10x10 Canopy…

We ordered a Westshade 10x10 Canopy Tent and 2x custom tablecloths.

The team is responsive, eager to assist, and accommodating. The process was frictionless, and we will be doing business with Westshade again.

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars

10x20 Custom Modular Trade Show Booth

10x20 Custom Modular Trade Show Booth - I worked with Westshade to design a new trade show booth for my company. The staff was very attentive and patient throughout the design process. The designers were very talented and were able to accommodate our vision for the booth.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Westshade 10x10 Canopy Tent

Really fast and cooperative responses from the Westshade team! I appreciate their clarity and helpfulness through the design process. Would order from them again (:

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Westshade 10x10 Canopy Tent

Westshade 10x10 Canopy Tent - Great customer service experience! It was quick and easy to place the order. I sent them my design and they had proofs back to me the same day!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

10x15 canopy and tablecloth

10x15 canopy and tablecloth. Customer service was attentive and fast. Quickly adjusted any design edits I had as well as any questions about the order, shipping, etc.

December 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding Turnaround Time & Customer Service

Westshade was exceptional in their customer service, follow up, confirmation of proof/product, and the shipping was outstanding. We cannot express how impressed we are with our 10x10 Canopy with back wall. The colors matched our logo perfectly, the shipment arrived in exceptional time even over the holiday, and the assembly was borderline effortless! We would highly recommend Westshade to any business or person looking for a high quality, personalized tent/shelter!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Westshade 10x10 Custom Tent (My Second Purchase!)

Westshade has quality items and wonderful customer service. I never have to wait more than a few hours to get a response. I purchased a tent last year and another one this year just to have an extra (bc of their awesome sale)! I will continue to purchase from this company in the future!

November 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered a 10x15 tent

Ordered a 10x15 tent. Customer Service stayed in contact with me throughout the whole process in my custom tent and were very helpful.

November 10, 2025
Unprompted review

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