I requested a call back and from there, Jess assisted me throughout the booking process. I needed flights too which were suggested and then altered to include my request. It is easy to follow the prog... See more
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Level 2, 420 St Kilda Rd, 3004, Melbourne, Australia
Replied to 97% of negative reviews
Typically replies within 48 hours
My first contact was with Tahni and she was extremely helpful and professional- she explained all the offers available and made it very easy to confirm the booking- also great follow up.
All the other agents that I spoke were very capable.
We have not yet been on the trip yet, so this review will only be about the booking process.
Our friends recommended Inspiring Vacations. Our first call was with a very nice young man, who followed through with us the next day to finalize the reservation. In general the process has been smooth. The couple of things that were advertised and would have been nice are assistance with pre and post reservations. On the website and the follow up emails it says they can assist with this…but they don’t actually provide that service. And I was told that they do not have a referral program, but then a few days later I got an email with information about their referral program.

Reply from Inspiring Vacations
Very helpful staff and everything explained in a very simple manner.

Reply from Inspiring Vacations
A friend and I recently returned from the 9 Day India's Golden Triangle & Ranthambore Uncovered tour with Inspiring Vacations. The company was quite thorough in ensuring that visas were in place and that pick-up preparations were complete. The tour itself was quite good for the introductory tour it was set up to be. The leadership of the tour was what made it stand out. Our guide, Neha Trivedi Mishra, made it more than a standard tour. The mechanics of getting from place to place were perfect, and then, once at a site, the explanation was explicit and clearly understandable. However, what really set the tour off from others was the interaction between Neha and the group. She made it seem almost as though we were being shown around the country by a friend who lived there. Her love of the country and its society was shown clearly as she explained many facets of social life that would usually be unknown to a tourist. Her personal anecdotes were not only of cultural interest, but also quite endearing. She made everyone on the tour feel close to her and to India in general.
I recommend this tour for anyone wanting a quick introduction to India, as well as any tour that Neha might be leading.

Reply from Inspiring Vacations
Kerriann the Customer Success Specialist delivered as per her position title says. She went over and beyond to make sure she understood our travel needs and gave us excellent advice on how to achieve what we wanted. Kerriann‘s customer service is par excellence. Thank you Kerriann

Reply from Inspiring Vacations
The booking experience was easy. All the staff I have spoken to were friendly and helpful.

Reply from Inspiring Vacations
From the initial enquiry to booking the tour package, the experience was so pleasant and efficient. I would recommend this travel service anyone!

Reply from Inspiring Vacations
I requested a call back and from there, Jess assisted me throughout the booking process. I needed flights too which were suggested and then altered to include my request. It is easy to follow the progress of the booking and payments through the Traveller's Hub. I received a follow-up phone call a few days after the booking to check I am happy with everything.

Reply from Inspiring Vacations
Had a long chat with Adrien on the phone who got me from a casual inquiry to booking the trip

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Great transaction. Very happy to get an extra discount and an extebsion to pay off the balance. Thank you.

Reply from Inspiring Vacations
Very quick follow up to my questions. Easy booking process. Great itinerary. lots of information provided. Kept reminding me the of the cutoff date to get a good discount.

Reply from Inspiring Vacations
Had a very useful discussion with two agents and both were extremely helpful. Our trip was booked with ease and in a professional manner

Reply from Inspiring Vacations
Jess made booking very easy. She’s extremely friendly and easy to to talk to. She made my experience stress free and fun. Looking forward to a wonderful holiday.

Reply from Inspiring Vacations
Very happy dealing with the team at Inspiring Vacations. Phone calls answered promptly and the staff are very knowledgeable and helpful.

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Reply from Inspiring Vacations
The process on the website was good and easy to do. Inspiring Vacations then followed up with a personal call to answer any outstanding questions and provide clarification of the tour, excellent service

Reply from Inspiring Vacations
Staff was excellent disappointed not getting a full discount for repeat customer

Reply from Inspiring Vacations
Website easy to follow, and the chat help was very helpful too

Reply from Inspiring Vacations
Highlights of Vietnam - what a great experience. Food, sights, the people and the activities undertaken all wonderful. Local guides were amazing in their knowledge and support. 10/10
But, we were extremely disappointed with the lack of support by the Australian office as we headed into an area affected by typhoons and flooding. Your promise to your customers rings hollow when we sought advice about what could have been a dangerous situation & one that our insurance would possibly not have covered. The response from your Customer Success Assistant Team Leader days later, was simply "I hope that you enjoyed your time on tour with us despite all the weather challenges."
I would however like to acknowledge the follow up we received from Loren, the Customer Success Team Leader since returning to Australia. We feel the situation was resolved in such a way that we have booked our next IV trip for 2026.

Reply from Inspiring Vacations
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