Inspiring Vacations Reviews 6,955

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, attention to detail, and helpfulness throughout the booking process and during the holidays. Consumers highlight the ease of navigating the website and managing bookings, as well as the prompt and knowledgeable assistance provided by the agents. People appreciate the detailed itineraries and the availability of affordable add-on tours. Consumers express satisfaction with the customer service, noting that their queries were answered swiftly and efficiently. Reviewers also commend the tour guides for their knowledge, passion, and ability to create memorable experiences. The overall sentiment indicates that the service provided by the company is exceptional, leading to highly enjoyable and stress-free holidays.

Based on these reviews

Rated 5 out of 5 stars
Verified

I requested a call back and from there, Jess assisted me throughout the booking process. I needed flights too which were suggested and then altered to include my request. It is easy to follow the prog... See more

Company replied

Rated 5 out of 5 stars

Kerriann the Customer Success Specialist delivered as per her position title says. She went over and beyond to make sure she understood our travel needs and gave us excellent advice on how to achieve... See more

Company replied

Rated 5 out of 5 stars

A friend and I recently returned from the 9 Day India's Golden Triangle & Ranthambore Uncovered tour with Inspiring Vacations. The company was quite thorough in ensuring that visas were in place and... See more

Company replied

Rated 5 out of 5 stars
Verified

Very quick follow up to my questions. Easy booking process. Great itinerary. lots of information provided. Kept reminding me the of the cutoff date to get a good discount.

Company replied

Rated 4 out of 5 stars

Really enjoyed our time in a more relaxed Jordan after the crazy & chaotic time in Egypt. Our tour guide “Mo” was great, knowledgable, approachable & fun much like our whole tour group. All the site... See more

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Rated 4 out of 5 stars
Verified

Excellent service. 7 days cooling down period gives you extra confidence to go ahead and book. The customer portal is very easy to use and manage. My only negative is that the marketing people who... See more

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Rated 5 out of 5 stars

We have just finished the 15 day Rajasthan uncovered holiday and it was wonderful. There was a lot of driving involved but the scenery was always interesting and we had a lot of country to cover. Our... See more

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Rated 5 out of 5 stars

We did a 9-Day Golden Triangle Tour with Inspiring and had a fabulous time. Our bus driver, and his offsider were always ready with a smile, cool bottled water and unbelievable driving abilities. In... See more

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Rated 5 out of 5 stars

Jordan was a fabulous experience. Our tour guide, Mohamed, was very knowledgeable and passionate about his country and engaging with us all. Our fellow travellers were also a pleasure to spend time... See more

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Rated 5 out of 5 stars

Our tour guide Mohammed (Mo) was truly wonderful and passionate about his beautiful country, Jordan. This was my first trip with Inspiring Vacations and absolutely loved it. Mohammed made... See more

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Rated 5 out of 5 stars

Dear Micheal, Teresa and William would like to use this opportunity to thankyou for looking after us on this epic 22 day tour. Your kindness, compassion, attention to detail and Patence was truly a... See more

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Rated 5 out of 5 stars

We were very impressed with Inspiring Vacations. Our accommodation was great, apart from the Ramada at Colombo. Very rude and unhelpful staff. Our 3 nights at the jungle accommodation was fantastic,... See more

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Rated 5 out of 5 stars
Verified

Professional agents, user-friendly site, and all questions answered. The only criticism is when I had to cancel a previous booking, it took well over a month to get money credited back to my credit ca... See more

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Rated 5 out of 5 stars
Verified

Jess made booking very easy. She’s extremely friendly and easy to to talk to. She made my experience stress free and fun. Looking forward to a wonderful holiday.

Company replied

Rated 5 out of 5 stars

We saw the beauty of Jordan with Mohammed as our very informative, passionate and active leader. He made the history and significance of cultural practices come to life each and every day of the tour... See more

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Rated 5 out of 5 stars

We did a 14 day private tour of Sri Lanka with own guide/driver Dharma who was amazing and the best way to enjoy the country. Dharma personally explained the people, religions, historical sites, m... See more

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Rated 5 out of 5 stars
Verified

Had a very useful discussion with two agents and both were extremely helpful. Our trip was booked with ease and in a professional manner

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Rated 4 out of 5 stars

Our Jordan tour guide Mohammed was fantastic. He gave us great insight into the history of Jordan and it's culture My only criticism is that time was taken up in tourist shops (traps) instead of se... See more

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Rated 4 out of 5 stars
Verified

The payment was made expediently and cheerfully. However a couple of inquiries I made prior to this that went to the Philippines I presume were a little difficult to follow. The sound was not clear a... See more

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Rated 4 out of 5 stars
Verified

After a call from staff, a trip was secured with a deposit. When one travel companion pulled out another was found. Staff were understanding with payment delay. Issues with NZ Travel Hub conection so... See more

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Rated 5 out of 5 stars
Verified

Got a great price for the trip. Very useful and detailed information on the website. Helpful staff and quick responses to queries. Gave me confidence that it would be a well managed tour.

Company replied

Rated 5 out of 5 stars
Verified

This was our first time booking with Inspiring vacations, our booking was handled by James who ran us through our holiday and answered any queries we had. It was a pleasure dealing with him and we wo... See more

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Rated 5 out of 5 stars
Verified

Very happy dealing with the team at Inspiring Vacations. Phone calls answered promptly and the staff are very knowledgeable and helpful.

Company replied

Rated 5 out of 5 stars
Verified

So far so good. Website is easy to navigate and mange your bookings and options. The one business model challenge is the air travel for back to back tours, connecting flights and one way bookings.... See more

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Rated 5 out of 5 stars
Verified

Good value for solo travellers , personal service , thanks Alysha. Detailed itinerary, simple add on tours that are affordable and not everyday . Website easy and booking portal same.

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Rated 5 out of 5 stars
Verified

Great communication and very knowledgeable booking team. Our questions were all answered without fuss and the portal makes managing the bookings easy. The website is very informative and easy to navig... See more

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Rated 3 out of 5 stars
Verified

We were given the wrong information when booking at one of your information sessions then we weren't able to get a refund but a credit so finally booked a trip before my $1000 credit ran out. 1 of yo... See more

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Rated 5 out of 5 stars
Verified

Well so far so good, my agent was more than helpful and very knowledgeable front start to finish the booking has been smooth so I can only hope the trip will be the same

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Rated 4 out of 5 stars

This tour was exactly what we were looking for, an intro to Japan to see if there were places we might like to come back to later, using the tour for the logistics in a country where signage is not al... See more

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Rated 5 out of 5 stars
Verified

You’re extremely helpful staff I dealt with looked after all my bookings and helped me navigate my trip and answered all my queries with great ease.Any worries I had were answered swiftly.

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Rated 5 out of 5 stars
Verified

Had a long chat with Adrien on the phone who got me from a casual inquiry to booking the trip

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Rated 5 out of 5 stars
Verified

Booked online then a very nice person rang and talked through the choices. Very helpful and feel I could ask anything. Experienced and knowledgeable.

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Rated 5 out of 5 stars
Verified

Easy to understand info and process. Liked the instalment plan. Excellent itinerary and small numbers. Flights were more expensive than I could do myself.

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Rated 5 out of 5 stars
Verified

Great transaction. Very happy to get an extra discount and an extebsion to pay off the balance. Thank you.

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Rated 4 out of 5 stars

Really enjoyed this tour. Our major influence was the competence, and attention to detail of our tour leader Neha. Her bright and engaging personslity was a delight.

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Rated 4 out of 5 stars
Verified

Personal contact was prompt. Followed up with enquiries. Made suggestions for booking friends. Was easily accessible for enquiries. Made the process very easy to understand and follow. Very pleasant o... See more

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Rated 5 out of 5 stars
Verified

The 18 day South African tour includes everything to make this a very special experience. The itinerary offers a great variety of adventures. Booking was straightforward including creating our own tra... See more

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Rated 5 out of 5 stars
Verified

The process on the website was good and easy to do. Inspiring Vacations then followed up with a personal call to answer any outstanding questions and provide clarification of the tour, excellent servi... See more

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Rated 5 out of 5 stars
Verified

From the initial enquiry to booking the tour package, the experience was so pleasant and efficient. I would recommend this travel service anyone!

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Rated 5 out of 5 stars
Verified

Great black Friday offers and very helpful staff interaction. All questions answered clearly.

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Rated 5 out of 5 stars
Verified

The booking experience was easy. All the staff I have spoken to were friendly and helpful.

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Rated 5 out of 5 stars
Verified

I found it easy to get information about the holiday that I wanted and the process to book it in and to add the extras was easy.

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Rated 5 out of 5 stars
Verified

Travel consultants were very helpful and easy to deal with. Knowledge of destinations and offers was excellent.

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Rated 5 out of 5 stars
Verified

Very helpful staff and everything explained in a very simple manner.

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Rated 4 out of 5 stars
Verified

Our tour guide, Mohammad Ayasrah (or Mo! ) was great. He was always enthusiastic and positive. He provided detailed insights into Jordan’s history, culture and current day issues. We felt that his... See more

Company replied

Rated 4 out of 5 stars

Highlights of Vietnam - what a great experience. Food, sights, the people and the activities undertaken all wonderful. Local guides were amazing in their knowledge and support. 10/10 But, we were ex... See more

Company replied

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Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

My first contact was with Tahni and she…

My first contact was with Tahni and she was extremely helpful and professional- she explained all the offers available and made it very easy to confirm the booking- also great follow up.
All the other agents that I spoke were very capable.

December 15, 2025
Rated 4 out of 5 stars
Verified

We have not yet been on the trip yet

We have not yet been on the trip yet, so this review will only be about the booking process.
Our friends recommended Inspiring Vacations. Our first call was with a very nice young man, who followed through with us the next day to finalize the reservation. In general the process has been smooth. The couple of things that were advertised and would have been nice are assistance with pre and post reservations. On the website and the follow up emails it says they can assist with this…but they don’t actually provide that service. And I was told that they do not have a referral program, but then a few days later I got an email with information about their referral program.

December 11, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Bonnie,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Great company to deal with

Very helpful staff and everything explained in a very simple manner.

December 10, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Jan,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Good trip, great guide

A friend and I recently returned from the 9 Day India's Golden Triangle & Ranthambore Uncovered tour with Inspiring Vacations. The company was quite thorough in ensuring that visas were in place and that pick-up preparations were complete. The tour itself was quite good for the introductory tour it was set up to be. The leadership of the tour was what made it stand out. Our guide, Neha Trivedi Mishra, made it more than a standard tour. The mechanics of getting from place to place were perfect, and then, once at a site, the explanation was explicit and clearly understandable. However, what really set the tour off from others was the interaction between Neha and the group. She made it seem almost as though we were being shown around the country by a friend who lived there. Her love of the country and its society was shown clearly as she explained many facets of social life that would usually be unknown to a tourist. Her personal anecdotes were not only of cultural interest, but also quite endearing. She made everyone on the tour feel close to her and to India in general.

I recommend this tour for anyone wanting a quick introduction to India, as well as any tour that Neha might be leading.

November 16, 2025
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Michael,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Kerriann the Customer Success Specialist

Kerriann the Customer Success Specialist delivered as per her position title says. She went over and beyond to make sure she understood our travel needs and gave us excellent advice on how to achieve what we wanted. Kerriann‘s customer service is par excellence. Thank you Kerriann

December 10, 2025
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Edward,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that our colleague Kerriann was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to them.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

From the initial enquiry to booking the…

From the initial enquiry to booking the tour package, the experience was so pleasant and efficient. I would recommend this travel service anyone!

December 10, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Kuan,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Booking was easy peasy

I requested a call back and from there, Jess assisted me throughout the booking process. I needed flights too which were suggested and then altered to include my request. It is easy to follow the progress of the booking and payments through the Traveller's Hub. I received a follow-up phone call a few days after the booking to check I am happy with everything.

December 9, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Carole,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Adrien was really good on the phone…

Had a long chat with Adrien on the phone who got me from a casual inquiry to booking the trip

December 9, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Chris,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

South Korea and Japan. Here I come!!

Great transaction. Very happy to get an extra discount and an extebsion to pay off the balance. Thank you.

December 5, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Aroha,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Very quick follow up to my questions

Very quick follow up to my questions. Easy booking process. Great itinerary. lots of information provided. Kept reminding me the of the cutoff date to get a good discount.

December 5, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Michael,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Had a very useful discussion with two…

Had a very useful discussion with two agents and both were extremely helpful. Our trip was booked with ease and in a professional manner

December 5, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Doreen,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Jess made booking very easy

Jess made booking very easy. She’s extremely friendly and easy to to talk to. She made my experience stress free and fun. Looking forward to a wonderful holiday.

December 8, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Daliah,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Very happy dealing with the team at…

Very happy dealing with the team at Inspiring Vacations. Phone calls answered promptly and the staff are very knowledgeable and helpful.

December 8, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Janet,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Easy to book online

Easy to book online, then great follow up. THANKS

December 8, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Geoff,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

easy to book and great followup

The process on the website was good and easy to do. Inspiring Vacations then followed up with a personal call to answer any outstanding questions and provide clarification of the tour, excellent service

December 7, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Andrew,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Margaret,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars
Verified

Staff was excellent disappointed not…

Staff was excellent disappointed not getting a full discount for repeat customer

December 5, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hi Margaret,

Thank you for your recent review and for taking the time to share your feedback.

I can see that a 10% discount was applied to your booking. Please note that our discounts cannot be combined, and this was the best available offer at the time your booking was made.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars
Verified

Website easy to follow

Website easy to follow, and the chat help was very helpful too

December 4, 2025
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Betty,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Highlights of Vietnam

Highlights of Vietnam - what a great experience. Food, sights, the people and the activities undertaken all wonderful. Local guides were amazing in their knowledge and support. 10/10
But, we were extremely disappointed with the lack of support by the Australian office as we headed into an area affected by typhoons and flooding. Your promise to your customers rings hollow when we sought advice about what could have been a dangerous situation & one that our insurance would possibly not have covered. The response from your Customer Success Assistant Team Leader days later, was simply "I hope that you enjoyed your time on tour with us despite all the weather challenges."
I would however like to acknowledge the follow up we received from Loren, the Customer Success Team Leader since returning to Australia. We feel the situation was resolved in such a way that we have booked our next IV trip for 2026.

November 22, 2025
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Chris,

Thank you for taking the time to share your feedback- we’re pleased to hear you enjoyed the Highlights of Vietnam tour — from the incredible food and sights to the wonderful local guides who made your experience so memorable.

We’re sorry to learn of your disappointment regarding the support you received from our team during the weather conditions. Your safety and peace of mind are extremely important to us, and we understand how concerning it must have been to navigate without advice or guidance.

While we are not able to change your own experience, your feedback will allow us to improve how we interact and deliver our services in the future. We therefore really appreciate you taking the time to share this with us and remain committed to delivering outstanding customer service and inspiring travel experiences.

Thank you again for bringing this to our attention, and we truly appreciate your positive comments about the tour itself.

Kind regards,
Inspiring Vacations

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