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Rare Carat Reviews 3,346

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, noting that items often exceed expectations, appearing even more stunning in person than online. Consumers appreciate the straightforward and user-friendly website, which simplifies the process of designing and purchasing rings. The ability to easily compare diamonds and customize rings to their exact preferences is a significant advantage for people. The business receives high marks for its exceptional customer support, with staff members being described as knowledgeable, helpful, and responsive. Reviewers highlight the prompt and efficient service, noting that the team is always ready to assist with any questions or requests. The fast delivery service and secure packaging further contribute to a positive user experience. Overall, people express high satisfaction with the entire process, from initial design to final delivery.

Based on these reviews

Rated 5 out of 5 stars
Invited

We were looking to upgrade my wife’s original wedding set to something more modern and with a bigger diamond. While I was hesitant to buy from a website, the reviews were promising and there w... See more

Rated 5 out of 5 stars

I love how easy it was to customize my ring—and it turned out absolutely beautiful! The team kept me updated the whole time, from when it was being made right up to shipping. I’m so happy with the who... See more

Company replied

Rated 5 out of 5 stars
Invited

The gemologist who were on standby 24/7 when I had questions made it very easy to ask questions ok ms and learn what I was looking at and customer service was exceptional and alwasy responded quickly... See more

Company replied

Rated 5 out of 5 stars
Invited

Awesome diamond at a great price! Needed diamond for 20 yr anniversary "upgrade" on my wife's wedding ring . Looked everywhere and considering size , price and diamond quality - Rare Carat was the bes... See more

Company replied

Rated 5 out of 5 stars
Invited

Rare Carat has earned my business for my lifetime. I got this ring for my fiance, she said yes! Everyone none stop talks about the ring. It’s beautiful and so perfect. Rare carats ring jewelry quality... See more

Company replied

Rated 5 out of 5 stars
Invited

The setting and stone are awesome! She loves it!!! Everyone at Rare Carat was very kind and helpful. Ajay actually contacted me and helped with my selection and was very generous in offering a... See more

Company replied

Rated 5 out of 5 stars
Invited

Compared to other online diamond sellers, Rare Carat's website is very easy to navigate. Filtering based on the various category ranges (clarity, cut, etc.) is simple and fast. The search results are... See more

Company replied

Rated 5 out of 5 stars
Invited

Beautiful Ring - Beautiful Yes! Choosing the ring and the diamond was a simple process, shipping was fast and easy and the final product was simply amazing. I will 100% be shopping with Rare Carat... See more

Company replied

Rated 5 out of 5 stars
Invited

The team is great at communication, I had a couple of questions to them and they answered my questions respectfully and in a timely manner. The whole ring did not take that long for them to fin... See more

Company replied

Rated 5 out of 5 stars
Invited

Buying a diamond is a big step and an expensive one but Rare Carat was so professional and helpful from beginning to end. Ajay the CEO emailed me and helped me get exactly what I was looking for. When... See more

Company replied

Rated 5 out of 5 stars
Invited

Everything was done efficiently and professionally. The ring turned out great and my fiancee loves it. The only minor concern I had was the price but I don't think a credible source could have gotten... See more

Company replied

Rated 5 out of 5 stars
Invited

Beautiful diamonds, great settings. You can design your own ring, very good prices, great communication, fast and secure shipping

Company replied

Rated 5 out of 5 stars
Invited

The CEO and staff were very helpful to me in choosing the right stone. They gave honest, clear, unbiased advice how to weigh different attributes of the stones so I got the best stone of the ones I h... See more

Company replied

Rated 5 out of 5 stars
Invited

Everything came perfect in the ring box, came within the estimated arrival time, and customer service was fantastic. Definitely will be using this website again

Company replied

Rated 5 out of 5 stars
Invited

I went out of my way to research certified diamonds at the best price and Rare Carat was the best in the market. The customer service was also outstanding.

Company replied

Rated 5 out of 5 stars
Invited

The user interface was very user friendly and made it easy to design the perfect ring. The ring arrived within the estimated arrival time and it was exactly as designed. The quality and craftsmanship... See more

Company replied

Rated 5 out of 5 stars
Invited

Rare Carat is Legit!! I researched for almost a month before i decided on a site to order my 2 CTW screw back stud earrings. This was a pretty big investment and I wanted something of quality. From... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to use website to look for what you want and customer service gets back to you quickly and answers all questions you have.

Company replied

Rated 4 out of 5 stars
Invited

Shopping is simple and user friendly - tracking explains steps along the way, and delivery was with signature as promised. Would certainly use them again. Would give 4+ rating, but not five only due... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to design the ring, beautiful end result, fast delivery. Live help via chat & email throughout. Stunning Ring I got EXACTLY what I ALWAYS had wanted… by designing it myself.

Company replied

Rated 5 out of 5 stars
Invited

I had some difficulty with my original order and needed to cancel it and start over. Customer service was very prompt and took care of it without a hassle. Then I made another error on my reorder a... See more

Company replied

Rated 5 out of 5 stars
Invited

Great website made picking a diamond easy and straightforward. Shipping and quality control was excellent. Received diamond in a non-descript box and it was exactly as advertised. The sparkle and b... See more

Company replied

Rated 5 out of 5 stars
Invited

I had a great experience purchasing a ring from here. They were very supportive when it came to any questions or requests. I would definitely recommend anybody looking to buy an engagement ring from h... See more

Company replied

Rated 5 out of 5 stars
Invited

Ring was absolutely gorgeous. Pictures on the website didn't do it justice. I am extremely happy with every aspect of the buying process.

Company replied

Rated 5 out of 5 stars
Invited

The company CEO helped out so much. I’ll be buying the accompanying wedding band for my fiancée’s ring. The perfect ring!

Company replied

Rated 5 out of 5 stars
Invited

I feel like Rarecarat never gave up on me. I had the ring I wanted to buy in the cart for over several months. I keep getting emails and seeing ad on Facebook about Rarecarat. I finally pull the trigg... See more

Company replied

Rated 5 out of 5 stars
Invited

Having the chat function was extremely helpful in determining what would be the best option for a diamond. Very satisfied with the process and the packaging and timely (and safe) delivery was a great... See more

Company replied

Rated 5 out of 5 stars
Invited

What to say to the company makes your ring-dream come true? If you're reading this and actually bought something...you know...ya take a day off work to get that package signed..high anticipation, is t... See more

Company replied

Rated 5 out of 5 stars
Invited

The ring was beautiful, the whole process was easy and effortless. I couldn't be happier with the outcome. Thanks guys

Company replied

Rated 5 out of 5 stars
Invited

Above and beyond service. Team really went above and beyond. The packaging and box were fantastic.

Company replied

Rated 5 out of 5 stars

They helped me find the perfect diamond easily, with clear guidance and excellent service! My mother liked it

Company replied

Rated 5 out of 5 stars
Invited

So fast, original products and trustable brand. I really satisfied. Thank you for everything.

Company replied

Rated 5 out of 5 stars
Invited

Fantastic product! My wife absolutely loves it. Will use this company again.

Company replied

Rated 5 out of 5 stars
Invited

Product was as advertised, and delivered when promised.

Company replied

Rated 5 out of 5 stars
Invited

I have purchased from you twice with no issues. Rare Carat is my go-to.

Company replied

Rated 5 out of 5 stars
Invited

Beautiful and even better looking in person.

Company replied

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Company details

  1. #1 of 45 best companies in Jeweler
  2. #1 of 13 best companies in Diamond Dealer
  3. #1 of 45 best companies in Jewelry Designer
  4. #1 of 30 best companies in Jewellery Manufacturer
  5. #1 of 132 best companies in Jewelry Store
  6. #1 of 3 best companies in Wholesale Jeweler

About Rare Carat

Written by the company

What is Rare Carat?

Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments, becoming merchant of record on all transactions and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat

Over a million of happy customers used Rare Carat so far.

Find the best diamond online

Get a diamond price check

Take the diamond quiz

See our guide on the 4 Cs

TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.

Rare Carat’s offers more than 1,500,000 natural and lab-grown diamonds from vetted wholesalers, using sophisticated AI to rate diamond deals and help you find the best value.

Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.

Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.


Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.


We don’t care where you buy diamonds - just that you buy smart.

Learn More About Rare Carat

What is Rare Carat?

What is Rare Carat?

Written by the company

"The Secret to Buying the Perfect Diamond" - The New York Times
Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.

Should I buy my engagement ring on Rare Carat?

Yes! All of our products are covered by our 100% Money-Back Guarantee

We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.

Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star


Rated 5 out of 5 stars
Invited

It was great

It was great. Great customer service, great prices, great ring quality and very thorough packaging.

December 15, 2025
Rated 5 out of 5 stars
Invited

Reputable company and beautiful jewelry

We were looking to upgrade my wife’s original wedding set to something more modern and with a bigger diamond. While I was hesitant to buy from a website, the reviews were promising and there was a 30 day return window.

She found a beautiful 1.51 natural emerald diamond and decided to mount in a simple, solitaire setting in platinum. The original setting was a 1.4mm and then she decided that was too delicate. We were able to email easily through the chat feature and pick a new setting and pay the difference.

The shipping was accurate and easy to track. The diamond came with the GIA information and also a ring appraisal, as we decided to add this to our homeowners insurance.

The process was so smooth, she found a wedding band that we ordered later on.

December 14, 2025
Rated 5 out of 5 stars
Invited

Gorgeous craftsmanship

Beautiful and even better looking in person.

December 14, 2025
Rare Carat logo

Reply from Rare Carat

Hi Julie!

We’re so glad to hear it looked even better in person! That’s always the best feeling.

Thank you for choosing Rare Carat!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars

I love how easy it was to customize my…

I love how easy it was to customize my ring—and it turned out absolutely beautiful! The team kept me updated the whole time, from when it was being made right up to shipping. I’m so happy with the whole experience!

November 10, 2025
Unprompted review
Rare Carat logo

Reply from Rare Carat

Hi Leah!

I’m so happy to hear that customizing your ring was easy and that the final piece turned out beautifully.

It’s wonderful that our team could keep you updated throughout the entire process, from creation to shipping.

Thank you for sharing your experience, and we’re thrilled you’re so happy with your ring!

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Gorgeous jewelry collections.....

Gorgeous jewelry collections.....

December 11, 2025
Unprompted review
Rare Carat logo

Reply from Rare Carat

Hi Vivian!

I’m thrilled to hear that you love our jewelry collections.

It’s wonderful to know our pieces are making such a positive impression.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

So fast

So fast, original products and trustable brand. I really satisfied. Thank you for everything.

December 13, 2025
Rare Carat logo

Reply from Rare Carat

Hi Ahmet!

I’m so glad to hear that your experience with Rare Carat was fast, trustworthy, and met your expectations.

It’s wonderful knowing you’re satisfied with your purchase and the service we provided!

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited
Rare Carat logo

Reply from Rare Carat

Hi William!

I’m glad to hear you enjoyed our wide selection and incredible pricing!

It’s wonderful knowing we could make your shopping experience easy and enjoyable.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

Everything came perfect in the ring…

Everything came perfect in the ring box, came within the estimated arrival time, and customer service was fantastic. Definitely will be using this website again

December 13, 2025
Rare Carat logo

Reply from Rare Carat

Hi Michael!

I’m so happy to hear that everything arrived perfectly packaged and right within the estimated delivery window.

It’s great to know our customer service made a strong impression and helped make the experience feel smooth from start to finish.

Thank you for choosing Rare Carat, and we’d absolutely love to assist you again whenever you’re ready for your next piece.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

everything

everything

December 12, 2025
Rare Carat logo

Reply from Rare Carat

Hi Marc!

We’re so glad to hear everything went well for you! Thank you for choosing Rare Carat and for sharing your experience!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

Beautiful diamonds

Beautiful diamonds, great settings. You can design your own ring, very good prices, great communication, fast and secure shipping

December 11, 2025
Rare Carat logo

Reply from Rare Carat

Hi there Azadeh!

We’re so glad to hear you loved the diamonds and settings! It’s great to know the design process, pricing, communication, and shipping all came together smoothly.

Thank you for choosing Rare Carat!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

Love the amount of options there are…

Love the amount of options there are and my now wife loves the ring

December 10, 2025
Rare Carat logo

Reply from Rare Carat

Hi there Justin!

We’re so happy to hear your wife loves the ring! It’s wonderful to know the wide selection helped you find the perfect one.

Thank you for choosing Rare Carat for such a special moment!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

The representative was knowledgeable…

The representative was knowledgeable friendly and very helpful

December 10, 2025
Rare Carat logo

Reply from Rare Carat

Hi there!

It’s wonderful to know you felt well-supported and guided throughout the process. We appreciate your kind words about our team and are happy you had such a positive experience.

Thank you for choosing Rare Carat!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

Always a great experience dealing with…

Always a great experience dealing with the workers.

December 9, 2025
Rare Carat logo

Reply from Rare Carat

Hi Robert!

It means a lot to know our team has made every interaction enjoyable for you. We truly appreciate your continued trust in Rare Carat.

Thank you for taking the time to share your feedback with us!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

Such a big selection!

Such a big selection!

December 9, 2025
Rare Carat logo

Reply from Rare Carat

Hi Bob!

Glad you enjoyed browsing our selection! You made a stunning choice! Appreciate you sharing your experience with us!

Thank you for trusting Rare Carat!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

I went out of my way to research…

I went out of my way to research certified diamonds at the best price and Rare Carat was the best in the market. The customer service was also outstanding.

December 9, 2025
Rare Carat logo

Reply from Rare Carat

Hi Matthew!

We’re so glad your research brought you to Rare Carat! It means a lot to know you had such a positive experience with our team. Happy to hear you found the right balance of quality, certification, and price with us!

Thank you for trusting Rare Carat!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

Easy to use website to look for what…

Easy to use website to look for what you want and customer service gets back to you quickly and answers all questions you have.

December 9, 2025
Rare Carat logo

Reply from Rare Carat

Hi Kyle!

We’re so happy the process felt smooth and that your questions were answered promptly along the way. Truly appreciate your kind words about our team!

Thank you for taking the time to share your experience with Rare Carat!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

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