SIXT car rental USA Reviews 7,739

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional service provided by the staff, highlighting their friendliness, knowledge, and professionalism. Consumers appreciate the team's efficiency and willingness to go the extra mile, ensuring a smooth and stress-free rental experience. Many reviewers specifically mentioned staff members by name, expressing gratitude for their outstanding assistance and personalized care. People also value the quality and cleanliness of the vehicles, often receiving upgrades. The streamlined rental process, from booking to pick-up and drop-off, is frequently commended. The company's modern facilities and well-thought-out customer experience also contribute positively. While opinions on pricing and the booking process vary, the overall sentiment is overwhelmingly positive, with many customers expressing their intention to use the company again.

Based on these reviews

Rated 4 out of 5 stars

Great and recent model year vehicles...luxury and nicer european cars available with variety of included options makes Sixt a bit more preferable for those who own similar vehicles. Online booking a... See more

Rated 5 out of 5 stars

Sixt is the most professional car rental organization I've had the pleasure to bbe associated with, I feel like I walked into , it seems high end, it's accommodating to all class of people THAT'S the... See more

Rated 5 out of 5 stars

From my first call and conversation when I asked that I receive the car I book, a RAV 4, AWD, I trusted this company at Denver International Airport. Counter service was outstanding with Ray, who answ... See more

Rated 5 out of 5 stars

I travel for work every week and rent most of the time from sixt rental car, due to they have great deals and discounts on rental cars. Plus, friendly, helpful and very accommodating staff all around... See more

Rated 5 out of 5 stars

The rental process was simple. Malcom, the wonderful man who helped us, greeted us with a smile and walked us through it quickly while explaining everything. He told us about the various types of insu... See more

Rated 5 out of 5 stars

Overall: I would definitely recommend SIXT to anyone looking for a rental vehicle. Good: The pickup and drop off were super easy and there was no line. I received a free upgrade to a BMW. Bad: The pro... See more

Rated 5 out of 5 stars

The rental vehicles are always of great quality but the exceptional service from the agents and staff are always professional, friendly and kind which makes all the difference. Rental is made easy... See more

Rated 5 out of 5 stars

Wonderful experience. Professional and friendly team members who were well-informed about the company's policies; they were kind, helpful and patient. This was truly one of the best rental experiences... See more

Rated 5 out of 5 stars

For my birthday weekend I wanted to go on a road trip and it turned out great! The ease of booking on the app and being able to change my plans easily was really convenient! I upgraded the car I origi... See more

Rated 5 out of 5 stars

I used this company for the first time in Los Angeles on my recent trip. There were a few small problems such as a long queue at collection, and the staff not being able to locate my car when... See more

Rated 5 out of 5 stars

The agent at the gate went above and beyond to help me with my reservation. Even though it was the end of her shift, she didn’t miss a beat in helping me when I realized my ex-husband booked my rental... See more

Rated 5 out of 5 stars

The SIXT team at RDU airport create a seamless and exceptional experience. Typically I have a headache at the airport, but these folks seem to know how to put a smile on my face despite my own difficu... See more

Rated 5 out of 5 stars

Wesley was patient, kind, understanding, and extremely helpful! He is what a member of the Sixt team should exemplify. He went above and beyond making sure each guest received the best service. I genu... See more

Rated 5 out of 5 stars

Car rentals from Sixt have always been efficient, transparent, no hassle experiences! We appreciate the value compared to other companies and the time we’ve saved when picking up and dropping off ou... See more

Rated 5 out of 5 stars

My experience was exceptional and I owe it all to staff member Samantha Henderson. She was extraordinary. Made sure I got the newest Mercedes Benz GLE SUV . Samantha was very knowledgeable of how to... See more

Rated 5 out of 5 stars

Best rental company in today's age of hidden fees and high add ons. Definitely compare SIXT with other company prices and you'll see that the value to money is almost unmatched.

Rated 5 out of 5 stars

I want to give a huge thank you to Samara. She was absolutely excellent and provided phenomenal customer service from start to finish. She was patient, knowledgeable, and went above and beyond to m... See more

Rated 5 out of 5 stars

I had experience of great customer service giving me an opportunity to drive upscale cars so I chose to drive Buick Envision. I loved it. That was a cool experience. Returning the car was easy and fas... See more

Rated 5 out of 5 stars

We recently rented a vehicle for a business trip to NYC. From the shuttle driver to the agent at the rental counter, the staff were all exceptional. We were in and out in about ten minutes. Staff were... See more

Rated 5 out of 5 stars

Jessica made the process feel like a walk in the park. I found her to be knowledgeable, direct, and extremely empathetic! WOW- SIXT is my go to now - truly affordable pricing and the best salesperson... See more

Rated 5 out of 5 stars

I had a great experience with SIXT Honolulu. Even though the car I originally booked wasn’t available, they upgraded me to a better one at no extra cost. The whole process was smooth, and everything w... See more

Rated 5 out of 5 stars

Sixt makes renting a car a pleasure, not a chore. They are fast, efficient, knowledgeable, and extremely helpful. I got a wonderful upgrade at an attractive price and the vehicle was spotless and in t... See more

Rated 5 out of 5 stars

The pickup of the vehicle went very smoothly and the vehicle upgrade was a nice surprise. The agent Lacretia was professional, welcoming and friendly. In addition, the return of the vehicle was very... See more

Rated 5 out of 5 stars

From the gentleman at the front desk to the sweet lady that handed us our keys. Seamless process and as always a high quality vehicle at a fair price. We always get the BMW X5-7. Never disappoints!!!

Rated 5 out of 5 stars

Sixt is my favorite rental car company, great cars are a given, but the staff are super friendly and helpful. So much better than every other rental car company. The best rental car company by far!

Rated 5 out of 5 stars

I absolutely love sixt the quality and rates of the cars is amazing. I would love to have the car that I book instead of a similar car but other than that the Dale Mabry location in Tampa is outstand... See more

Rated 3 out of 5 stars

Reservation and pick up were great. However, the car stinks. It has an overwhelming smell of smoke and weed with maybe an air freshener spray trying to mask it. The smell is very unpleasant every t... See more

Rated 5 out of 5 stars

Crystal was very efficient, friendly, and personable. She treated me with care, respect, and kindness. She took great care to get me an upgrade I felt comfortable with for a comparable price.

Rated 5 out of 5 stars

Mr Mohammed at the pick up counter always provide excellent service. Always using Sixt for my business car rental and always being served by Mr Mohammed.

Rated 5 out of 5 stars

Great customer service, a really clean and modern design to the facility, no waiting, the car we requested was available, it was clean and of great quality. Basically, this was possibly the best car... See more

Rated 5 out of 5 stars

This was my first time trying Sixt and I was completely satisfied. I’ve actually worked for a competitor and understand the rental market. This company goes well beyond the others. I have been conver... See more

Rated 5 out of 5 stars

Sixt excels with customer service and beautiful clean cars. I have been testing other rental companies that lack in politeness, timeliness and quality vehicles. I will be using Sixt for all of my ren... See more

Rated 5 out of 5 stars

What ever you need, they will do their best to accommodate you! Which is hard now a days, if you get something thats it no changes unless you pay a lot more. But with Sixt they will try to help you be... See more

Rated 5 out of 5 stars

I always look at the customer services approach, in this case the front desk assistance was very helpful, professional and friendly! The car is great smell very clean, but not clean enough having to... See more

Rated 5 out of 5 stars

Excellent service. It was my first time to rent with sixt and I will definitely rent again next time. I had bad experience with my previous rent a car companies.

Rated 5 out of 5 stars

From the initial search where Sixt had such competitive prices to the return, was seamless and stressless and the associates met along the way (Ahmad Dost at the rental counter and Keshawn J at the re... See more

Rated 5 out of 5 stars

Robert #11 our sales representative @ the SIXT airport counter was helpful, charming , informative and greeted us with a warm hospitality . He was patient in answering our questions and concerns. Tha... See more

Rated 5 out of 5 stars

The shuttle service was a nice compromise for not being located AT the airport. The signage, routing, and layout of the office tells me it's a well thought out customer experience.

Rated 5 out of 5 stars

Yousif at Sixt was a super friendly, Super knowledgeable sales agent. The registration process was seamless and painless with his help and I very much enjoyed his brief friendly conversation. Thanks... See more

Rated 5 out of 5 stars

Efficient service provided by very friendly Staff at the Counter; the car is clean, new and very reasonably priced.

Rated 5 out of 5 stars

Sixt car rental is a modern experience. I loved the visuals on the wall behind the counter. The professional I worked with was great. I inquired about an upgrade and received one at a minimal daily ch... See more

Rated 5 out of 5 stars

From check in to vehicle pick up, the customer service was top notch! And the premium vehicle selection at SIXT is INSANE!! We will definitely use SIXT again for our travel needs!

Rated 5 out of 5 stars

Great rental experience with SIXT at Denver Airport. John was outstanding—friendly, and genuinely helpful, making pickup effortless. The team was flexible. The car was great and exactly what I needed.... See more

Rated 5 out of 5 stars

Excellent service from Ricardo at Sixt! The waiting time was very short, and he explained everything clearly and professionally. He even brought the car downstairs, which I really appreciated. The car... See more

Rated 5 out of 5 stars

Jose! Excellent Customer Service! I had a wonderful car rental experience from start to finish. The customer service was exceptional, professional, friendly, and truly attentive to my needs. The proc... See more

Rated 5 out of 5 stars

My experience with SIXT Car Rental in Atlanta, Georgia was exceptional from the moment I picked up the car to the moment I returned it. Christopher helped me with the rental, and his profession... See more

Rated 5 out of 5 stars

Kaleb made the rental pickup quick and stress-free. He was courteous, knowledgeable, and ensured everything was ready and in perfect condition. Excellent customer service!

Rated 5 out of 5 stars

I arrived and was lost (bad directions from my phone). Immediately, a SIXT employee personally walked me to the area where my car was parked. He was kind, smiling, and helped me calm down after being... See more

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Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location
  4. Limousine Service
  5. Truck Rental Agency
  6. Van Rental Agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Replied to 24% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

This is by far my favorite Sixt branch.

This is by far my favorite Sixt branch. The staff here are impeccably professional and consistently go above and beyond to take care of me. A big shout-out to Leslie, Demarcus, Leo, and Craig for always recognizing my loyalty and treating me like family every time I visit.

I also had the pleasure of meeting the GM, Chris, who has been extremely helpful and accommodating. The level of service at this location is unmatched, and it’s the reason I keep coming back. Highly recommend Sixt at DFW Airport for anyone looking for exceptional customer service and a great rental experience.

December 15, 2025
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Rated 5 out of 5 stars

Great service

Great service. Fast, friendly. Car selection is top notch with better cars and better pricing than the major other places like Hertz, Avis, etc.

December 15, 2025
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Rated 5 out of 5 stars

Best team in all of Miami

Best team in all of Miami! Always greets me by name and they are just genuine. Perry did a phenomenal job of getting me on the road fast. Best vehicle fleet and during non-peak times, very decent prices. This is my go-to for all my rental needs!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Kindness at the counter

It’s my honor to write this review for these two wonderful gentlemen I encountered on the evening of 12/12 at the Atlanta Airport. I believe what made this experience great was that Christopher helped me to find a car at the last minute and made it as stress-free as possible. He was truly phenomenal. We were tired and he processed our paperwork in under five minutes, explaininged everything clearly and getting us on our way quickly. His efficiency was a perfect end to a long busy day.
The vehicle he helped me to choose worked well because we entered snow on our way north and having an SUV made our driving experience much more safe. The car was reliable, and I was satisfied with the driving and handling of the vehicle.
Simeon was a welcomed help in the garage as I needed his guidance and he was more than happy to assist me! Such a patient and kind young man!
They both showed that it costs us nothing to be kind and are stellar employees going above and beyond to deliver the perfect customer experience!👍🏽👏😊

December 12, 2025
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Rated 5 out of 5 stars

Wow! Fantastic experience with SIXT team at DCA

Wow! I’ve dealt with many rental counters and companies around the world but i am truly impressed by the pleasant, smooth and satisfying experience with SIXT at DCA. I interacted with four different employees,and they were all extremely helpful, considerate and simply pleasant while efficient in their interaction. I cannot be more thankful for their handling of my rental and how consistently nice every employee was with me. They were helpful with clarifying details I needed about the rental agreement add-on’s along with suggesting alternative approaches to actually save me money based on my travel plans. It was simply an easy, smooth and efficient experience. When you deal with four different people from counter to pickup to exit personnel and they are consistently pleasant and genuinely helpful, that’s not a one off it’s clearly a great team!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you sixt, for saving my trip!

The late hours of the check in location was a Huge blessing. Our plane was very late it had been an awful day of travel. But, Carol at the check in desk was the best part of it. She was so knowledgeable and friendly. It’s been snowing and Carrol suggested we may want to upgrade from our compact car. Great advice! After just one drive, I’m glad I did.

December 14, 2025
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Rated 5 out of 5 stars

The company in a whole is allowing car…

The company in a whole is allowing car renters the ability to get into really sporty vehicles that would otherwise be far between with other rental companies. 5st Sixt in Miami south beach is an amazing location if you can go through them. If you can look for Mo.

December 15, 2025
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Rated 1 out of 5 stars

My Rental Car Experience with SIXT

Be Careful as you might be hit with surpised "Damage Claim" if you didn't purchse their coverage package. I still rate them 2 stars because of their service and car selection are fine, just those sneaky/scam type of action actually make the whole "nice customer service" approach to the toilet. I have been with Sixt for many years with clean records, and rented at LAX on Thanksgivign day 11/27 and returned on 11/29. Upon return, Agent purposely look for little things over the body of the vehicle, and FIRST, he found a LOOK LIKE 'Scatch' on the side, then I just wipped off using my own hand because it was a DIRT STAIN, and he agreed with me. THEN, he went and pointed there was a 'scatch' on the rim, and it was less than 1 CM. I told him this has nothing to do with me and doesn't look like it was caused during rental because other wise adjacent area will have damage as well. Actually, The vehicle’s body and surrounding areas exhibited no corresponding marks or signs indicative of a fresh impact.He told me he just need to documented and nothing I need to worry about. Then we have to hop on shuttle to Airport. I also found strange as normal return takes about a minutes and off the car, they check fuel and surronding, then it was done. This was little unusal, first with point a Dirt Stain as a Scratch. A Day Later, they filed Damage Claim on this and put on the report the mark is like 5-10CM. I am now wondering if this is what they do just picking on nice people and hit them with those 'Claim' and expect to make some revenue... I have wrote to them to drop this unfounded claim. Nothing was done, no follow up, heard nothing back from their Customer Service. Claim Dept Sent me $400 bill .... Downgrade to 1 star... What a Shame and Dishonest Business.

November 29, 2025
Unprompted review
SIXT car rental USA logo

Reply from SIXT car rental USA

Hello, we’re truly sorry for the situation and understand your frustration.
You can check our Help Center at https://www.sixt.com/help-center/ for possible solutions.
If you still need help, please contact us with your 10-digit reservation number (starting with 9) using the email listed on our Trustpilot profile — and mention “Trustpilot” in the subject line.
Thank you for your patience and understanding.

Rated 5 out of 5 stars

GIVE CV A RAISE - He goes above any beyond!

CV the staff member made my experience! He was kind, polite, and super helpful! He made sure i knew what was on the contract and what i needed to do. As well as went above and beyond to make sure that I knew how to return the car. I will highly suggest SIXT for car rentals, because even the return staff was wonderful. Thank you!

December 10, 2025
Unprompted review

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