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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the user-friendly design and find that the answers they provide are directly related to the questions asked. People also mention that the surveys are interesting and easy to complete. Furthermore, the company is seen as respectful towards its users, with thoughtful attention given to both the company's needs and the members' opinions. However, some reviewers have pointed out issues with the website and payments, with a few mentioning interruptions and delays. Some users also express frustration with the time it takes to receive rewards and the frequency of being screened out of surveys. Despite these concerns, many reviewers acknowledge the support team's efforts to resolve issues and improve the overall user experience.

Based on these reviews

Rated 4 out of 5 stars
Verified

I stopped doing surveys on Toluna, at my age I do not get many options. Which I understand, but going forward with options, like the game options, is very unlikely to win regularly. I make more o... See more

Company replied

Rated 4 out of 5 stars
Verified

It could be better because a lot of times I'll start doing the surveys.And when I think I'm done, it says that basically I'm rejected, you know, I have to do another survey.Well , after twenty minutes... See more

Company replied

Rated 4 out of 5 stars
Verified

First Toluna works! It's not going to make you a lot of money, but it works. It takes a lot of time and effort to complete surveys often getting disqualified, hey its not Toluna its the companies t... See more

Company replied

Rated 4 out of 5 stars

I've been using Toluna for a few years and I use other survey apps as well. If it wasn't for the polls and the games I shouldn't have any points. I don't get as many surveys as I'd like and get a lot... See more

Company replied

Rated 5 out of 5 stars
Verified

So far, I really love Toluna. They continuously improve their site, their rewards, and the overall platform to give survey takers a better user experience. Their rewards system is clear, fair, an... See more

Company replied

Rated 3 out of 5 stars
Verified

I have always enjoyed my survey experience with Toluna. However, in the last couple of years when I respond to my email invitation I am not a suitable candidate for the survey, or the survey just fil... See more

Company replied

Rated 5 out of 5 stars
Verified

Lately there was some issued in redeeming rewards but support staff was great in resolving the issued. One thing I would like to feedback is the e-voucher for NTUC. It seem like this redeem take... See more

Company replied

Rated 3 out of 5 stars
Verified

I have not redeemed my points yet but it took awhile to collect enough points. As well it always takes longer than the time it says it will take to complete the survey and it also frustrating when you... See more

Company replied

Rated 5 out of 5 stars
Verified

The trust that the company has in the client is unmatched. Online purchases have become so easy that there is little difference between ordering online and shopping in-store. A selection of payment... See more

Company replied

Rated 3 out of 5 stars
Verified

I don't like starting a survey than after I start get kicked out because it finally filled up. If I started I should get to finish the survey. Although I do appreciate the points. Also, I am a hum... See more

Company replied

Rated 5 out of 5 stars
Verified

It is always exciting to do surveys for Toluna. Each one is different from the other. Plus there are games and polls to do on the website. The rewards are well worth the time put in. I recommend to ev... See more

Company replied

Rated 3 out of 5 stars
Verified

This morning I finally managed to complete my 1st survey in weeks. Up until today I kept getting "we are currently out of surveys" every single time I tried (several times a day) I contacted customer... See more

Company replied

Rated 5 out of 5 stars
Verified

I find all the staff are very caring and humane in carrying out their job. They pay thoughtful attention to both their company and their members equally. They adjudicate favourably to me when I contes... See more

Company replied

Rated 5 out of 5 stars

Toluna USA team, what's going on with your website? This time it's a disaster. It's been a year with too many interruptions. There are countries where they haven't received a payment in over two month... See more

Company replied

Rated 3 out of 5 stars
Verified

The points awarded and rewards redemption system should be quicker and more efficient. It generally takes a few days for the former and several weeks for the latter. This is too long. Thank you.

Company replied

Rated 3 out of 5 stars

Im just getting started using Toluna and I like that they offer games to play so it does not get boring. I like that they offer a lot of fast surveys. I find that a lot of surveys once I start them... See more

Company replied

Rated 5 out of 5 stars
Verified

Bit of fun considering that the survey was about dishwashers & I haven't owned one in the last 12 months. I have, however, been doing a lot of house sitting where both the dishwasher and the product w... See more

Company replied

Rated 3 out of 5 stars
Verified

Sometimes I get the email notifications that I have new surveys available and when I log into my account, all surveys are "full." It feels like a waste of time and inbox space because I've opened the... See more

Company replied

Rated 3 out of 5 stars
Verified

It felt like there were A LOT of emails and notifications at the beginning. As I’ve had time to go in and do some surveys it seems like I don’t qualify for more than I do. So it’s hard to understand t... See more

Company replied

Rated 3 out of 5 stars
Verified

Purpose seems unclear to me Don't like being dumped without explanation Unclear what my status is and if i will ever see any benefit for the effort. Surveys often fell like marketing gateways ra... See more

Company replied

Rated 3 out of 5 stars
Verified

I waste time attempting surveys before being dumped. Getting to the stage, your site is not worth my time unless screening is greatly improved so thta surveys offered, are ones I can actually complete... See more

Company replied

Rated 5 out of 5 stars
Verified

Toluna is a great survey company because it sends you a good amount of surveys to do. Also you gain points for at least trying to do the survey, if you don't qualify.

Company replied

Rated 5 out of 5 stars

Thanks so much for the orientation and practice session! I’ll be stepping into a new role soon to help lead and support others who want assistance. Really appreciate it!

Company replied

Rated 5 out of 5 stars
Verified

They always have tons of Surveys and no matter what you still get points if they think you are not a match and they update your points immediately. I still need to cash out and see how that experienc... See more

Company replied

Rated 4 out of 5 stars
Verified

The questions were easy to understand and answer. There was some repetition, which was irritating. I liked that there was a good indication of the time ìt would take to complete.

Company replied

Rated 4 out of 5 stars

Have been participating in toluna surveys for a number of years, although the number of surveys has declined. Generally surveys went smoothly although there were occasional hiccups. Please keep up you... See more

Company replied

Rated 3 out of 5 stars
Verified

I am informed that there are no surveys available yet there are hundreds of thousands of points available to others. I have not got a solution or explanation from helpdesk

Company replied

Rated 5 out of 5 stars
Verified

Your surveys are great! your time involved waiting for rewards is not so great. Had to wait almost 3 weeks before it came. and for some reason I have problems connecting with your site. Keeps telling... See more

Company replied

Rated 5 out of 5 stars
Verified

I wouldn’t say the company is great it’s just a company and they do surveys and they provide opportunities to make a little bit of money so that’s good. Nothing to complain about.

Company replied

Rated 3 out of 5 stars
Verified

I don't like the surveys that start with the paragraph abt how much of the world I know and keep giving me surveys ongoing when I opened one survey

Company replied

Rated 3 out of 5 stars
Verified

I do not like answering the survey and being almost done, and then being informed that it is now terminated. It is such a big disrespect for the time I have given it.

Company replied

Rated 4 out of 5 stars
Verified

Toluna is a good survey platform as they easily give out rewards, but there is lack of number of surveys to be answered

Company replied

Rated 4 out of 5 stars
Verified

First time i got the opportunity to finish a survey. Other companies not even half way. Would be 5 star but when I say I'm white the survey stop

Company replied

Rated 5 out of 5 stars
Verified

Leaning New things everyday and pay attention to what I'm doing. The company is doing well because of its work and archivements

Company replied

Rated 5 out of 5 stars
Verified

I redeemed my points and did it for something I really wanted. I have never had a poor experience redeeming points, this time was the same and satisfactory.

Company replied

Rated 5 out of 5 stars
Verified

That's awesome thanks for the orientation and test hop have some change in my way soon to lead other people who's interested in getting help

Company replied

Rated 5 out of 5 stars
Verified

Thank you for your wonderful surveys.Looking forward for more surveys , it's a big help for me to earn extra income and some vouchers from this .Thank you

Company replied

Rated 5 out of 5 stars
Verified

The whole thing is new to me answering surveys is really fun and somehow educational at the same time I feel recharged. Surprisingly...

Company replied

Rated 5 out of 5 stars
Verified

The surveys are well chosen for me and the questions tailored to my lifestyle and surroundings. Looking forward to filling more surveys.

Company replied

Rated 5 out of 5 stars
Verified

🌟The website is highly user-friendly, and the responses provided were directly aligned with the inquiries. Overall, I would rate it a perfect 10 out of 10. 👍🏻

Company replied

Rated 5 out of 5 stars
Verified

I love being a part of the Toluna community. The surveys are always interesting and easy to complete. I enjoy sharing my thoughts and insights.

Company replied

Rated 3 out of 5 stars
Verified

I get invited to surveys often and can be selected too but they are very slow in giving the rewards out that you have earned.

Company replied

Rated 5 out of 5 stars
Verified

Interesting topics that challenge us and we learn new things too, Great rewards and lots of fun

Company replied

Rated 4 out of 5 stars
Verified

They attempted to provide questionnaires that are more suited to the influencer thus not just piling them up where you get bounced from most leaving you with only a few that you will be accepted for.... See more

Company replied

Rated 5 out of 5 stars
Verified

QUESTIONS WERE EASY TO UNDERSTAND LENGTH OF SURVEY WAS GREAT MADE ME WONDER HOW OTHERS WERE ANSWERING

Company replied

Rated 4 out of 5 stars
Verified

A really good survey company with some very interesting surveys coveting a whole range of topics. The rewards are also delightful.

Company replied

Rated 4 out of 5 stars
Verified

I was a good survey which made me think but I still could not see a basic issue with the result

Company replied

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Company details

  1. #9 of 13 best companies in Market Researcher
  2. #8 of 12 best companies in Media and Marketing Agency
  3. #33 of 48 best companies in Media Company
  4. #22 of 32 best companies in Online Marketing Agency
  5. #187 of 305 best companies in Software Company
  6. #55 of 65 best companies in Web Hosting Company

About Toluna

Written by the company

toluna.com
toluna.com

Join.Participate.Get Rewarded.

Join our global community of millions of Influencers, everyday people like you, and be empowered to transform the products, services and brands that matter to you!

Join Toluna now to share your opinion by participating in surveys and get rewarded!


toluna.com

How does it work?

It’s all about getting your voice into the right ears for great rewards. Plus it’s easy and it’s fun. Your opinion will not only help market research but allow you to keep your finger on the pulse.
As a bonus, don’t hesitate to engage in our community polls and discussions as well as play fun games.


toluna.com

What can you earn?

You receive rewards in the form of points which can be redeemed for gift cards or cash! You can get points for simple things like signing up and filling out your profile but most importantly
for answering surveys. The more you participate the more you earn.

 


You can also download our app for free and enjoy the experience on the go! 

Get the Toluna App from the Google Store!Download the Toluna App from the App Store!


Register today and start getting rewarded

Register

Contact info

4.1

Great

TrustScore 4 out of 5

198K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I have been waiting nearly two months…

I have been waiting nearly two months for my two Morrisons £30 vouchers. I have 'worked' by doing surveys for this company for hours and not been paid! Isn't this illegal? Their customer service is shocking only answering me when I email them two or three days later. They claim they are trying to get the vouchers, surely they shouldn't offer them as a reward if they can't get them, but you would think as they are evouchers they just have to be sent?! Isn't this false advertising? I have never felt so disappointed in a company who do not seem to be apologetic or concerned that I am desperate to be paid for the hours I have put in. Does anyone know who I can go to, higher than the ineffective customer service team?

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I have been loyal to Toluna for years

I have been loyal to Toluna for years, but recently, it has gone downhill. It takes weeks and weeks to process vouchers. Why? They are the only survey website that does this now. Also, reducing the value they pay for surveys, I feel sorry, but I am done with them.

December 15, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Great way to share your opions

There are always different surveys that you can choose from as well as social activities and it is really easy to chose what type of activity you want to complete. After your done with each activity your points are added to your profile really quickly.

December 16, 2025
Rated 1 out of 5 stars
Verified

I really love this app since day one…

I really love this app since day one that I started taking the survey NOT UNTIL MY ACCOUNT GOT BLOCKED . I used this survey for almost 3 years and now that I request for redemption reward for worth 500 gcash voucher (2×) same day . After a few days of redemption my account got Block without any explanation of saying them that I have a violation because I know to my self that I didn't do any violation because I really love this app so I'm now very disappointed for this app because I really expect that money then waiting for that they cancelled it . I'm very very disappointed for this . I hope that if I really did a violation show me the proof that I really did it . NOT JUST BLOCKING MY ACCOUNT SAYING THAT I HAVE A VIOLATION AND CANCEL MY REWARD . .

November 9, 2025
Rated 3 out of 5 stars
Verified

missing vouchers still

the reason i have only given you 3 stars is that i have been waiting for a reward since the 18th of Nov and have still not received it - have no idea why

December 16, 2025
Rated 4 out of 5 stars
Verified

Senses-igniter

Toluna gives great surveys that ignite my senses, as I can relate to the consumer-related topics.

December 16, 2025
Rated 4 out of 5 stars
Verified

LATE REWARDS

Recently rewards giving slow nearly 2 mths, if not of this it will be perfect

December 15, 2025

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