I stopped doing surveys on Toluna, at my age I do not get many options. Which I understand, but going forward with options, like the game options, is very unlikely to win regularly. I make more o... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
You can also download our app for free and enjoy the experience on the go!
|
United States
Replied to 99% of negative reviews
Typically replies within 24 hours
I have been waiting nearly two months for my two Morrisons £30 vouchers. I have 'worked' by doing surveys for this company for hours and not been paid! Isn't this illegal? Their customer service is shocking only answering me when I email them two or three days later. They claim they are trying to get the vouchers, surely they shouldn't offer them as a reward if they can't get them, but you would think as they are evouchers they just have to be sent?! Isn't this false advertising? I have never felt so disappointed in a company who do not seem to be apologetic or concerned that I am desperate to be paid for the hours I have put in. Does anyone know who I can go to, higher than the ineffective customer service team?
I have been loyal to Toluna for years, but recently, it has gone downhill. It takes weeks and weeks to process vouchers. Why? They are the only survey website that does this now. Also, reducing the value they pay for surveys, I feel sorry, but I am done with them.
The survey are un the way ir muy expectativa.
Easy to made
Clearly
Interesting
You ask alot of the same questions every time I dont like the knowledge of the world questions every time annoys me
Account banned out of nowhere and cust svc does not respond when you ask them why
The surveys were good but in the end it said my email was not verified so that bothered me. It took a while to do the surveys and I hope it wasn’t for nothing
There are always different surveys that you can choose from as well as social activities and it is really easy to chose what type of activity you want to complete. After your done with each activity your points are added to your profile really quickly.
The survey was fine but if it is oversubscribed it would be better to find out earlier.
Easy and straightforward surveys and quite interesting
I really love this app since day one that I started taking the survey NOT UNTIL MY ACCOUNT GOT BLOCKED . I used this survey for almost 3 years and now that I request for redemption reward for worth 500 gcash voucher (2×) same day . After a few days of redemption my account got Block without any explanation of saying them that I have a violation because I know to my self that I didn't do any violation because I really love this app so I'm now very disappointed for this app because I really expect that money then waiting for that they cancelled it . I'm very very disappointed for this . I hope that if I really did a violation show me the proof that I really did it . NOT JUST BLOCKING MY ACCOUNT SAYING THAT I HAVE A VIOLATION AND CANCEL MY REWARD . .
Despite being reminded to do surveys I am constantly then told there are none
the reason i have only given you 3 stars is that i have been waiting for a reward since the 18th of Nov and have still not received it - have no idea why
It’s easy to build up your points they have greatly improved how quick they pay you the surveys are interesting
Toluna gives great surveys that ignite my senses, as I can relate to the consumer-related topics.
Recently rewards giving slow nearly 2 mths, if not of this it will be perfect
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.