VistaPrint USA Reviews 5,532

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the company's products and services, highlighting the exceptional quality and the ease of use of the website. Consumers also appreciate the efficiency and speed of delivery, noting that orders often arrive earlier than expected. People consistently praise the customer service team for being helpful, patient, and professional. Many reviewers specifically mention individual agents who went above and beyond to resolve issues, provide creative assistance, and ensure customer satisfaction. The staff's knowledge, combined with their willingness to address problems promptly and offer solutions, has left a lasting positive impression on consumers.

Based on these reviews

Rated 5 out of 5 stars
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Love vistaprint have been using for years for business cards, prints, stickers and general merch, as well as my yearly christmas cards. Print is usually crisp and timely (usually comes before estimate... See more

Rated 5 out of 5 stars
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Jeseemei R. is the BEST!!! He made my experience so wonderful! He helped me fix my Christmas cards & tweaked some things on my calendar. I've used many companies over the years & Vista Print was th... See more

Rated 5 out of 5 stars

My most recent experience has been a WOW moment! I accidentally ordered 6 sweatshirts with our office logo on them and thought that I was ordering t-shirts. I did not contact Vistaprint because it was... See more

Rated 5 out of 5 stars

Pictures turned out even better than I expected. The quality was professional andcthe framingvwas perfect. The process was easy and quick, the price was very reasonable and the Christmas sale made it... See more

Rated 5 out of 5 stars

My husband and I are professional photographers and we make about 100 calendars every year for our clients and friends. We've been using Vista Print exclusively for almost ten years. The printing qual... See more

Rated 3 out of 5 stars

VistaPrint only offers bulk printing options in 100 or 250. A 150 number difference in between options. You either have to order way more than necessary which will ultimately be trashed, order less an... See more

Company replied

Rated 5 out of 5 stars

I have been doing business with Vista Print for many years and for some unknown reason, my order did not come out the way I expected this time. For all I know, it may have been my fault. However, I... See more

Rated 4 out of 5 stars

The holiday cards I ordered came printed incredibly dark. When I reached out to support about this, not only did they reprint and resend the cards to me (waiting to confirm they are brighter and close... See more

Rated 5 out of 5 stars

I’ve used VistaPrint for a variety of miscellaneous things for over a decade now: business cards, invitations, bookmarks, holiday cards, etc. And there’s a reason for that. They are consistently relia... See more

Rated 5 out of 5 stars

I love Vista Print's service and quality. Their products are great and their customer service is excellent. They provide faster service and delivery than other online printers I have tried. Their pric... See more

Rated 5 out of 5 stars
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Alyanna Ysabelle gave me the BEST customer service tonight! I had an issue with a part of my order and she resolved the issue quickly. She was very professional, kind, and knowledgeable. I will defini... See more

Rated 5 out of 5 stars

We have been VistaPrint customers for many years. They always have great quality and prices. Usually, our experience is smooth and easy, but this time we had an issue, caused by me. We are... See more

Rated 5 out of 5 stars

My agent Joan A. was awesome in every way: jumped in to help me complete my project; offered wonderful suggestions, applying her creative style to make sure all elements were in place; and guiding me... See more

Rated 3 out of 5 stars

Very friendly, polite & professional. However, the design he helped adjust was rejected by the embroidery team as too intricate. Why did VistaPrint not train him on what was optimal and what would not... See more

Company replied

Rated 5 out of 5 stars
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I ordered my team posters for a film we'd worked on, and to my dismay, upon attempting to distribute them a few weeks later, we realized some of the inventory was missing. I immediately contacted Vist... See more

Rated 5 out of 5 stars

I inadvertently uploaded the wrong photo to my design. Since I had placed my order less than a day, I contacted Vistaprint through Chat to see if I would be able to edit my order before it was printe... See more

Rated 5 out of 5 stars
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My online chat with April Mary was efficient and effective. I had two orders of calendars which were combined into a single shipment. The shipment apparently went into Never Never land and tracking... See more

Rated 5 out of 5 stars

Our holiday postcard colors came out muted and dark, not at all like what it looked like on screen designing. Customer Service is now quickly sending a replacement batch for free on higher quality glo... See more

Rated 5 out of 5 stars
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I've ordered holiday cards from VP for years. The customer service reps are great, especially Maria Isabel who helped me yesterday. She explained what was happening with my cards and I could not be ha... See more

Rated 5 out of 5 stars

John Llyod was amazing to work with. He was so helpful and patient with all of my questions and changes. We are starting a new business and will only use VistaPrint going forward. I highly recommend u... See more

Rated 5 out of 5 stars
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I placed an order for our first ever family holiday cards and upon receiving them I was disappointed on how dark the photos on the cards looked. I reached out via chat to customer service and Christin... See more

Rated 5 out of 5 stars
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Winayza Yasmin M Helped me out via chat on December 4 2025 around5-6pm Hawaii time and was friendly, helpful, and hands on in dealing with some design issues I was having for some stickers! Get this... See more

Rated 5 out of 5 stars
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Upon receiving my order I was disappointed in the color and darkness of the print. Danielle S in customer service took care of the issue right away. She educated me about matte paper and how it absor... See more

Rated 5 out of 5 stars

I am stunned by the amazing customer service I received while inquiring about an order I had just placed. I mistakenly chose the wrong format for my family Christmas card and the agent helping me (Ben... See more

Rated 5 out of 5 stars
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I explained my situation with my brochure having words cut off and acknowledged it was totally my doing. However, being a non-profit money is tight and could the same discount be applied to my second... See more

Rated 5 out of 5 stars
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Ivan was extreemely helpful!! I am a watercolor artist trying to figure out how to print my work in an affordable yet proffesional manner. I'm an artist with a brush - not a techie! :) Ivan was awesom... See more

Rated 5 out of 5 stars
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I love VistaPrint for many reasons! Their amazing website, all their awesome products and their exceptional customer service!!!! I contacted them about a mistake I made on an order and they were ove... See more

Company replied

Rated 5 out of 5 stars

Though an issue was my fault, VistaPrint corrected the items and sent them to me at no cost. Schlitz was great at communicating and making sure that I received top care. Great customer service!

Rated 5 out of 5 stars

I had Aaron Razon as my graphic designer to help me with my Christmas Card and Birthday Invitation combined on one greeting card , Mugs and Pens. I have had many Vistaprint designers help me i... See more

Rated 5 out of 5 stars

I've been using VistaPrint for almost 10 years with my business and have had a great experience. Recently, I had a slight shipping issue and they were great at solving the problem and helping me feel... See more

Rated 5 out of 5 stars

I was disappointed the birthdays I had put on the calendar I ordered were not on the calendar when it arrived. Charlie P searched through all my 2026 orders and couldn’t find anything that had birthda... See more

Rated 5 out of 5 stars
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Crissa Mae B was so helpful in giving me the necessary information for my specific scenario. She knew the ins and out so the website so navigation was seamless and she helped me transfer designs flawl... See more

Rated 5 out of 5 stars

I have been a Vistaprint customer for decades, always ordering my business cards here. I needed cards for a new business and still not sure what I want the final one to look like. I spoke with Alyanna... See more

Rated 5 out of 5 stars
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I needed my foam board sign IMMEDIATELY...if not sooner! It was here PRONTO! The sign was wrapped professionally as usual. The sign is exactly what I wanted and needed. It's beautiful. I have alw... See more

Rated 5 out of 5 stars
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I have ordered my holiday cards from VistaPrint for many years. If I ever need technical help, their customer service team is beyond excellent. They are patient and get the job done!

Rated 5 out of 5 stars

I recently ordered business cards and it had the wrong photo on it and it had already been shipped, It was a little hard getting to talk to somebody at first, but when I did they fixed the issue and s... See more

Rated 5 out of 5 stars
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We are creating a sign and needed assistance with making the logo look just right. John was amazing, patient, professional and did awesome, quick work! Thank you!

Rated 5 out of 5 stars

When one of our standing banners had a structural malfunction, it was easy to go through Vistaprint's customer service online and address the issue. The process was smooth for filling out the online f... See more

Rated 5 out of 5 stars

My designer, Jonel, was very accommodating; he listened to my vision, adapted and created in spite of my technical ineptness. Being polite and contributary at the same time is a valued skill, and w... See more

Rated 5 out of 5 stars

Michael was extremely knowledgeable, friendly and assisted me with a mistake that I made. Solved all issues. Thank you Michael.

Rated 5 out of 5 stars
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Had an issue with my Christmas cards and Richard D helped me right away with a replacement and was such a joy to speak with!

Rated 5 out of 5 stars
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VistaPrint for the WIN! We have been using VP for years and they always provide top notch products, but their customer service is amazing. We have had a few printing mishaps over the years and they... See more

Rated 5 out of 5 stars

Customer service is wonderful!! Company that we had used in the past did not return our call and was looking for a new one and we found Vista and everyone was great to work with when I had issues.

Rated 5 out of 5 stars

We use Vistaprint for our business uniforms and merch, and the quality is always excellent. Their site is easy to navigate, ordering is simple, and their customer service is unmatched. We look forward... See more

Rated 5 out of 5 stars

Designing my mugs was easy! I checked and checked again before I approved the proof. They were exactly the way I designed them. I received the mugs much faster than I expected! When I received them,... See more

Rated 5 out of 5 stars

I couldn’t be happier with the business card/order insert cards I ordered from Vistaprint! The print quality is crisp and professional, with vibrant colors that perfectly match my brand. The car... See more

Rated 5 out of 5 stars
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I recently worked with Edcel Guile T from VistaPrint to design my Christmas cards, and I had such an amazing experience. Edcel went above and beyond from start to finish—patient, creative, and inc... See more

Rated 5 out of 5 stars
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Working with Joan A. felt like teaming up with Black Widow. She approached my business card issue with precision and strategy, fixing the problem quickly and flawlessly. Like a true operative, she di... See more

Rated 5 out of 5 stars

Marco went to the extreme to help me. I had someone before him who put no evidence into doing anything. I so appreciate Marco that I would give him 10 stars. He really does a good job. He deserves a g... See more

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Company details

  1. Digital Printing Service
  2. Business to Business Service
  3. e-Commerce Service
  4. Graphic Designer
  5. Prints and Signs Store
  6. Promotional Item Store

Written by the company

VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

There's no business like your business.

Written by the company

At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
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Miracle worker..!

I recently had the opportunity to work with a outstanding member of the design/edit team (Melanie L). She offered/suggested very good marketing advise for my projects and brought my designs to life. Unlike some, she took time and adhere to what I was looking for and nailed it!

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Quality is HORRIBLE

The finished product is extremely disappointing. The print appears faded in multiple areas, the alignment is inconsistent, and the card stock is very thin and feels low quality. The gold foil does not resemble true gold foil and does not even fully cover the QR code. I am surprised this passed quality control. Overall, this was a significant waste of money.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars
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Overly accomodating!

Today I sent a chat to explain a situation where our product indicated it was shipped and delivered but we could not locate it at our shop. Had everyone looking. Finally located the section in tracking that showed a picture of when the boxes were delivered. They were not delivered to our building but a building west of us that one of us recognized...went down there today to find 2 boxes. When opened, the order was partially damaged due to snow & ice from being in the elements for the last two weeks. The chat rep was super helpful and informed me they would replace the order with expedited shipping. We did not expect such service!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Ellen Joyce

I misunderstood the bleed and safety area guidelines on the preview page of my first business card order. Ellen Joyce was quick to reply to my clarifications, fixed all the cards for me within minutes, and reordered them for me. Appreciated the quick fix!

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

How to lose a client with not giving a ..

Placed an order for over 5k worth of merchandise to be received in time for our holiday party. They shipped half the order on time, and half was pending. Checking and checking, and still pending. About a week after the original expected receipt date, I reached out and asked what was going on. Another week goes by with no updates until I suddenly get a message that my order was canceled as requested, new order placed, and now the expected arrival is after Christmas. So I reach back out and ask what's going on. Instead of trying to make something right, they simply said "waiting on you" and if you don't like it, cancel it. Can you expedite production or shipment or give me something for screwing this up? Nope, take it or leave it. I had no choice so I took it but after ordering many times over the last 4 years, this will be the last one.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

5 year customer

I have been a Vistaprint customer for over five years. This past year, however, there has been a noticeable decline in the quality of customer service.

For more than a week, I have been attempting to obtain accurate pricing. The online ordering system does not allow customers to select a total quantity directly, requiring the same order to be duplicated multiple times to reach the desired amount. As a result, pricing is calculated per duplicated order rather than on the total quantity, leading to inconsistent and higher pricing for identical items.

I have contacted customer service repeatedly over the past week and have requested to speak with a manager or supervisor. Despite being assured multiple times that someone would contact me within 24 hours, I have not received any follow-up. It has now been over seven days without resolution.

Given the lack of support and accountability, I will be taking my business elsewhere.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks for helping

Thanks for helping. This time you truly exceeded my expectations. The color is beautiful and vibrant. Thank you for your care and for resolving everything so smoothly. Looking forward to future orders!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars
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Great customer service!

The Vista Print representative, Shaila J., went out of her way to give me a credit for free rush shipping so that I could receive my Christmas cards in a timely fashion, so that they could be sent out and received before Christmas. I have ordered from Vista Print since 2022 and they have never disappointed.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars
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"production error" on Christmas cards per Vista Pruint

I ordered 90 Christmas cards with a photo.
10 of the cards had white streaks down one of the faces. The white Vista Print logo on the black back of the card was smeared on many of the cards.
It was too late to re-order. Vista Print stated there was a production error and credited me $15.
Will never use Vista Print again and would not recommend them for Christmas cards with photos.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars
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Jeseemei R is the man!

Jeseemei R. is the BEST!!! He made my experience so wonderful! He helped me fix my Christmas cards & tweaked some things on my calendar. I've used many companies over the years & Vista Print was the best experience hands down! Will use them for everything moving forward!

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

VistaPrint Fixed the Problem I Created...

We have been VistaPrint customers for many years. They always have great quality and prices. Usually, our experience is smooth and easy, but this time we had an issue, caused by me.

We are in the process of moving, and I entered the incorrect address into the order. I immediately realized what I had done and asked for help through the VistaPrint website, and a real live, North American-based person (I can tell) was able to help me, and appeared happy to do so.

She resolved the issue and our order arrived at the correct location.

In addition to excellent prices and products, I am adding excellent customer service to the many reasons we love VistaPrint.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

John Llyod was amazing to work with

John Llyod was amazing to work with. He was so helpful and patient with all of my questions and changes. We are starting a new business and will only use VistaPrint going forward. I highly recommend using this company!

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered business cards and…

I recently ordered business cards and it had the wrong photo on it and it had already been shipped, It was a little hard getting to talk to somebody at first, but when I did they fixed the issue and shipped the new set of cards. Thanks Vista Print. I’ll keep shopping with you💪🏾🧑🏾‍🍳🧑🏾‍🍳Chef Theo B

December 11, 2025
Unprompted review
Rated 1 out of 5 stars
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can't give 0 stars

can't give 0 stars
this seems to be a fake company that takes your money and generates a fake tracking saying the items were delivered. Then you go to their website and there is now way to contact them. Some pnone number that say no one is there even though it is during there posted hours...

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I inadvertently uploaded the wrong photo to my design. Since I had placed my order less than a day, I contacted Vistaprint through Chat to see if I would be able to edit my order before it was printed.
Vistaprint assisted with this immediately and I was able to revise my order.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used VistaPrint for a variety of…

I’ve used VistaPrint for a variety of miscellaneous things for over a decade now: business cards, invitations, bookmarks, holiday cards, etc. And there’s a reason for that. They are consistently reliable, are within decent price ranges, and the items always look great.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I have been doing business with Vista Print for many years and for some unknown reason, my order did not come out the way I expected this time. For all I know, it may have been my fault. However, I called their service number and they went out of their way to make the situation right. In this case, they are reprinting the order and expediting the edited version to me in time for Christmas.

December 13, 2025
Unprompted review

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