How do I pay for my order?
Mixam offers multiple payment options to make checkout easy.
1. Fill in your Billing and Delivery details in your order’s Details tab.
2. Select your preferred payment method in the Payment tab, or pay with points via Mixam Rewards. Depending on the method, payment may be taken instantly or authorised and later captured when your order enters production.
3. Once paid, confirm your order at the top of the screen. A print expert will review your files before sending them to production.
What is a payment authorisation?
A payment authorisation is a request sent to your bank to approve a pending payment. Depending on your bank, region, and payment method, the authorisation may temporarily reduce your available balance (for debit accounts) or available credit (for credit accounts) until the payment is completed. Once authorised, the payment tab will show a blue checkmark.
What is a payment capture?
Payment capture is the transfer of funds that were previously authorised. It happens when your order enters production. Your available balance or available credit is reduced, and your bank account is debited. Once authorised, the payment tab will show a green checkmark.
When will I be charged?
Your payment depends on your chosen method and order status:
Pending Action (Bank Transfer, Proforma Invoice, PayPal): You approve, or a third party processes the payment.
On Production (Debit/Credit Card, Google Pay, Amazon Pay, Revolut): Payment is authorised and shows as pending. Your card is charged when the order enters production.
Note: Increasing your order value requires new approval, and decreasing your order value does not.
Authorisation limits:
- Debit/Credit Card (30 days)
- Google Pay (30 days)
- Amazon Pay N/A
- Revolut Pay N/A
If your order is not confirmed for production within the specified time, we will send you an expiry reminder or request a new payment.
Payment Options
Our pricing is fully transparent. Once your order enters production and funds are captured, you will receive a payment confirmation email with your invoice. The PDF invoice is also available in your Payment tab and My Invoices tab in your account.
Invoices
Registered businesses can select ‘Proforma Invoice’ in their order's Payment tab. We’ll email it to you within 1 working day (check your Spam/Junk folder). It lists the items we’ll send once payment is received. We only accept bank transfers, and unpaid invoices may affect your estimated date.
Clearpay
Clearpay is a payment service that gives you a fixed amount of credit, allowing you to buy print now and pay later. You'll repay the amount spent in 4 automatic interest-free instalments every 2 weeks.
Mondu
Mondu is a payment service for businesses. It lets you buy print orders now and pay later. You can pay by invoice through bank transfer within a set number of days or with monthly instalments. To use Mondu, select it in the Payment tab, then enter your name, company number, address, and email. Eligibility depends on your company details, credit check, and payment history. You can also have a Digital Trade Account.
Mondu usually verifies orders instantly but may pause some orders for manual checks. These checks are completed within 24 business hours. For Mondu-related questions, contact the buyer operations team at payment@mondu.ai.
Payment Troubleshooting
If you experience payment issues, contact our team of print experts or reference the links below:
- Visa and Visa Debit
- Mastercard
- American Express
- Paypal
- Apple Pay
- Afterpay
- Clearpay
- Mondu
- Revolut Pay