PrintLink Customers

How Customers Order A PrintLink Publication

PrintLink: Customers can easily order an item on a PrintLink publication page by clicking the Buy Now button, which takes them straight to checkout. Alternatively, they can click the Add to Cart button to continue browsing and adding other items from the creator’s page. When they’re ready, they can click the Checkout button to complete their purchase.

Customers will receive a confirmation email with an order summary and order number. Tracking details should become available once the order leaves the production facility. If tracking details are not received within 7 working days, customers should contact our team for assistance. Please note that response times may be longer during peak seasons.

Shopify: Customers can access the Shopify Store or product-specific page through a URL, which may be via an embedded link, QR code, or website redirection. They can add multiple items to their cart and select from one of the supported payment methods. After checking out, an order appears in the store owner's order dashboard. Depending on fulfilment and payment settings, the order will be sent to Mixam to process the publisher's payment and begin production.

Payment

PrintLink: Customers can buy a Printlink publication using any debit or credit card.

Shopify: Customers can buy Printlink publications from a Shopify store using Google Pay, PayPal, ShopPay, credit or debit cards, Klarna, or ApplePay, depending on the region and store settings.

Delivery

Selling via PrintLink

Selling via Shopify

Customers can buy multiple items from a Shopify store. If the items are grouped for production, they will only be charged one shipping fee. For orders with different products, each item may have a separate charge. Our regional shipping services offer one fast and subsidised rate per region, and this price is subject to change.

Fees & Taxes

PrintLink: The Mixam checkout calculates taxes based on the product, delivery address, and chosen delivery method. The customer pays the tax.

Shopify: The checkout does not calculate tax. However, when the publisher’s card is charged, the tax is calculated based on the customer's delivery address, and the publisher pays it.

Customer Support

For any issues with print quality, damages, or missing orders, please email care@mixam.com. Include your order number, a brief description of the issue, and photos if applicable. Customers must report lost orders, delays, or damages within 5 days of the expected delivery date. Quality or quantity issues must be reported within 10 days of delivery.

For technical, payment, or publication availability issues, customers can contact our team via chat, phone, or email.

We recommend informing customers in advance that you have no returns policy, as all products are bespoke and made to order. If a customer receives a damaged order or the wrong item, refunds or replacements can be arranged with Mixam’s Care Team.

Eligible refunds are processed within 3–7 business days. If a customer reports damage or a misprint and doesn’t want a replacement copy, a publisher’s commission payout will be deducted from their account within the first two weeks of the new month. The total commissions will reflect total sales minus any refunds.

For order replacements, customers can email us with their order number, email address, and phone number. Response times may be longer during busy periods or for complex cases.

Now that you have an overview of how your customers experience PrintLink, you can explore how to start Marketing Your Print-on-Demand Books.